Reviews
Getting serviced
I was in and out quickly, much quicker that I was told. Very helpful and polite. Also got info about a recall that needs to be updated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great to hear! Thanks so much for sharing your feedback with us!
Oil change and recall service
Service advisor is always too notch. Waiting room I to small and does not hold the amount of people they service. They had my car for a long enough time I would have expected it to be washed. I keep going back because of the job well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike! Excellent to hear. Appreciate your feedback!
BUYER BEWARE
I told the F.I. manager "AARON GERGEN" I did not want an extended service contract 3 TIMES AND HE STILL PUT THE $1200 CONTRACT IN MY PAPERWORK AND EXTENDED MY PAYMENTS OUT TO 72 MONTHS. HE LIED TO ME. He kept handing me papers to "INITIAL" VERY FAST. I was lucky that when I got home I re-read the contract and found what had happened. My "Head Exploded" I went back and the New F.I. fixed the problem right away-his name is Jose Plancarte. Thank You for that. I went into the office "yelling my head off and that shook everybody up" There were other customers in there so I was taken care. The name of the F.I. man that LIED AND TRIED TO DE-FRAUD ME IS ... "AARON GERGEN" I am going to pursue this. Outright lying and deception and talk to a lawyer about this. I am furious so if you go there WATCH OUT. I am going to try and talk to a General Manager or someone higher up
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Russ - If you could email me at corporate at care@tonkin.com if there's anything I can do at this point to help you situation, I'd love to help!
Satisfied Customer-Excellent communication with Mr Barnes
I got a call from the General Manager Brian Barns said that he would void my contract and refund my down payment and also give me documentation saying that my credit union would be paid off because the loan has already been "Funded" I am very happy and satisfied that this will be done and I want to give HIGH PRAISE TO MR BARNS FOR MAKING THIS RIGHT. I am supposed to go into the Dealership Monday, December 17, 2018, and have the transaction voided and then I will add to my review but at this time I WOULD RECOMMEND THIS DEALERSHIP TO DO BUSINESS WITH BECAUSE THEY WILL MAKE YOU HAPPY AND WORK WITH YOU THANK YOU MR BARNS VERY MUCH A++
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You're so very welcome! Thanks for sharing your wonderful feedback with us and we're thrilled to hear Brian was able to make it all right!
Great service
Service advisor was great, service provided professional. All questions answered with oil leak found on my car. Fast service in express lane and they even did a recall software update.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Merrel - Thanks so much for the kind words about your experience. We can't wait to welcome you back in the future!
Service Rubicon
Prompt and professional service. Enjoy going there when I need work done. Everyone is always friendly and service department is great. I also bought my Jeep there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing to hear! Thanks so much for being a repeat customer - We hope to be able to keep serving you in the future!
Made my first time easy
This was my first time purchasing a new car, Jamie and the other staff were all very friendly and made the process as easy and fast as possible. Thanks Ron Tonkin!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love first-time purchasers! Thanks so much for trusting us with your business.
Jolynne Rocks!
I took my Dodge Ram to Ron Tonkins for recall repairs. I was greeted at the service desk by Jolynne’s smiling face. She was friendly, professional and efficient from the get go. My truck was repaired via the Express Lane and I was quickly back on the road. I’ve done business with Ron Tonkins service twice now and both times they over delivered. Thanks Ron Tonkin...and give Jolynne a raise!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marty! Thanks so much for sharing your feedback with us. And we agree - Jolynne is amazing! Can't wait to welcome you back in the future.
Lovely
I was treated with the respect and a job well done. I was at the dealership for car care and was treated well and with respect. Loved it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Susan - That's lovely to hear! We always hope to treat you with the upmost respond. Can't wait to welcome you back in the future.
Service
They gave me an hour and 45 mins waiting time but after 20 mins, it's all done. Good job to Dodge Service department, thanks...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent to hear! Thanks so much for sharing your feedback with us.
