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Digital Auto LLC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (58 reviews)
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Sales hours:
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(866) 936-7443 (866) 936-7443

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Digital Auto LLC from DealerRater.

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I stumbled upon digital auto and filled out financing

I stumbled upon digital auto and filled out financing online, within 5 minutes Mike was calling me back which was impressive. I took a ride there and met Joe, Joe is a very nice man then I met Mike, Mike's also very nice and made buying a car a great experience. I traded my old car in and he gave me a great price. I will be telling everyone about digital auto and I will be returning to them in the future. Thank you Mike and Joe 🇺🇸🤟🏻

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MOVED OUT OF LEXINGTON BUT STILL SAME RIPOFFS.

MOVED OUT OF LEXINGTON BUT STILL SAME RIPOFFS. BUYER BEWARE AND BUY AT OWN RISK

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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SCAM ARTIST SELL JUNK AND NOW MOVED TO 1716 BRICK LANE IN

SCAM ARTIST SELL JUNK AND NOW MOVED TO 1716 BRICK LANE IN LOUISVILLE. BUYERS BEWARE. BUY AT OWN RISK.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Staff was welcoming and informative.

Staff was welcoming and informative. Relaxed atmosphere and non pressure sales. Good selection of vehicles for small dealer.

Rating breakdown (out of 5):
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Buying process
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Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Repeat customer of digital auto

I have bought 3 cars from digital auto over the years. Most recently in September 2023. We bought a 2010 hyundai sonata. It has been a great,solid car. Also bought a Honda accord a few years back, and it hasn't had a single problem in 3 years. We did have some proplem( transmission failure) with an Altima we bought there a few months later, but found out that is just common with that year make and model. So i dont blame Digital auto for that. Amy was great, friendly, low pressure. I did my research and knew the car had great ratings. I have seen many bad reviews on here lately. I do agree that the attention to detail on the quality of the cars has slipped a little since they have been expanding these last couple of years. But overall I think they sell used cars at a great price. Customers need to do their research about what they are buying. Thanks

Rating breakdown (out of 5):
Customer service
4.0
Buying process
4.0
Quality of repair
4.0
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used car NOT as advertised and unwilling to help.

9/23/2023 Purchased a used car that was advertised as "Runs like a dream and everything from the engine to the battery is functioning great." There were dash warning lights on that we were told were minor and could easily be addressed. Asking price was $5,995 and we agreed to pay $6,000 total. Upon trying to address the warning lights, we discovered they were not minor, but indicated a major, common brake problem that would cost $3-5k dollars in parts and labor to repair. I immediately contacted the dealer and they responded hesitantly. I told them I was open to several options including repair, reimbursement or return/replacement and they have become unresponsive. As most used cars, this was purchases "as-is", but that is not a blanket protection, because they advertised the car in their own words as "everything is functioning great", which is the condition we bought the car "as-is" but turned out to not be true and it seems that they are refusing to stand by their own advertising.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
4.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Digital Auto

This is the best dealership I have ever been to. Amy helped with any questions I had, always communicated with what was going on through the whole buying process. Definitely would recommend this place. AMY IS THE BEST SALESPERSON.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I first contacted Amy at Digital on Aug 16th about a

I first contacted Amy at Digital on Aug 16th about a Honda Pilot. She was very helpful & friendly. As I couldn’t get there for a few days, I’d totaled my 04 Pilot 6/1 & it was almost a 4hr drive, She did let me know that a man put a deposit down on it the next day. I was sad & she said she would call & let me know if he got his financing or not. She did call me as soon as she knew & I put a deposit hold on it until I could get a ride there!! Super Cool! I told her I’d be there the 23rd & she made sure it was clean & sitting in front of the office when I arrived. My Nephew & I gave it a test drive, I was Thrilled to be able to replace my Pilot. Amy got us through all the paperwork in a Fun & timely manner! I highly recommend Digital Auto & especially Amy!!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The car was advertised as clean as a pin inside and out.

The car was advertised as clean as a pin inside and out. Well it wasn't. I made them clean it up before buying it. They did a half-xxx job. I took it to a Garage in Corbin, Ky and spent $816.67 and still have to take it to Hyundai dealer to get it fixed, hopefully. It was not what they advertised.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best experience I've ever had purchasing a vehicle.

Best experience I've ever had purchasing a vehicle. Wonderful staff, fair price, didn't take all day and I left without feeling like I'd been completely suckered.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.