Reviews
They were very patient & took time to explain all work.
They were very patient & took time to explain all work. They sent me a video of my car being worked on & what has to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the 5-star recommendation showing appreciation to our Service department and their detailed approach concerning your vehicle maintenance needs.
The receptionist was fast and accurate.
The receptionist was fast and accurate. I got in and out fairly quickly, the earlier reminders are also nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jim, it's wonderful to see our team worked quickly during your visit. See you next time!
Excellent experience, pleasure to work with.
Excellent experience, pleasure to work with. Everyone very attentive, straight answers no pressure off any kind, just the way it supposed to be. Great place, great people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see you had an excellent experience while working with our attentive team. We'll see you next time!
Melissa Horan was a pleasure to work with.
Melissa Horan was a pleasure to work with. This is the second Lexus we bought with her as the salesperson
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see Melissa was a pleasure to work with during the purchase of your second Lexus. See you next time!
Always professional and excellent customer service in all
Always professional and excellent customer service in all areas. The Lexus customer service is unmatched which is why I have more than one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear our team is always professional and provides excellent customer service when you visit. We look forward to seeing you again in the future.
I had a great experience when leasing my 2023 ES350 from
I had a great experience when leasing my 2023 ES350 from Lexus of Orange County. Everyone was attentive and straightforward with me. I would definitely be returning when I’m shopping for another vehicle. Melissa Horan gave me the best car purchasing experience I have ever had with any dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ES350! Glad to see Melissa and the our team were attentive and we are looking forward to working with you again soon!
Always kind and courteous service and I like the videos
Always kind and courteous service and I like the videos of the work being done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see our team is always kind and courteous while you visit the service department. We'll see you next time!
Service staff were very professional, courteous and
Service staff were very professional, courteous and knowledgeable. They provided a timeline for my service and checked in to provide updates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to see our team was professional, courteous and knowledgeable during your recent visit. Come back again soon!
I reached out to Lexus of Orange County on Tuesday April
I reached out to Lexus of Orange County on Tuesday April 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I received an immediate response from Lexus of Orange County. I then began an inquiry over the email with my sales representative, Marc Mendoza. Marc and his team at Lexus of Orange County were outstanding and demonstrated a very high level of customer service, as well as promptly addressing all of my questions and concerns. I was able to negotiate with them in a professional manner and within 24 hours, I was on my way to Middletown, NY, a 2 hour drive, to pick up my new vehicle. I have to say that when I arrived at the Dealer, they knew I was going to be late, but their team stayed late to complete the transaction. They did not make me feel rushed and all employees were outstanding. The kicker was when I went to see my new vehicle and there was a great big bow on the roof!. To me, that was an amazing touch. Marc helped educate me on the new electronics in the vehicle, so that I felt comfortable before I departed for home. I do not think I have ever written up a recommendation for a car dealer, but this time I wanted to ensure that I highly recommended Lexus of Orange County. I will be sure to tell all of my family, friends and co-workers that this was a great experience and well worth the 2 hour drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, congrats on your new RX! We appreciate you coming down to pick up this beautiful vehicle and it's great to see we met your expectations during the buying process. Come visit us again in the future!
Awesome experience!
Awesome experience! Hassan the sales guys was awesome too! Easy in every way! Thank you guys for everything
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shannon, we appreciate you taking the time to share this feedback. Come visit us again soon for another awesome experience!
I have been to alot of dealerships over years and years and I can truthfully say lexus of orange county was the BEST! From start when I walked in and Hassan was an awesome guy to chat with and do business with also loved the financial guy and the two guys in parts department too ( I ordered all weather mats). Loved that everyone was so willing to talk about everything and not just so stiff and unpersonsble and straight business.. It felt great! So again thanks everyone and I have already told people to come to you guys! Hopefully will