Reviews
I brought my vehicle in because it was making a noise.
I brought my vehicle in because it was making a noise. I was told there was nothing wrong, charged a diagnostic fee and within minutes of picking up the vehicle, I heard the noise again. I find it a little hard to believe that they spent any time “diagnosing” my vehicle for this issue when I heard the noise soon after getting in. But they were able to discover an unrelated issue. The loaner car was absolutely filthy! I was told that the car wash was out of order, which would be fine, but the inside was also filthy. There was dog hair all over the inside of the car, and crumbs and food particles in the cup holders. Totally disgusting! Very disappointing experience!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to share this feedback about your recent experience. I regret to learn you are continuing to hear the noise coming from your vehicle and I want to apologize for the cleanliness of the loaner vehicle. We strive to provide our customers with a five-star experience and it’s unfortunate we have fallen short. If you wouldn’t mind contacting me directly, I would appreciate the opportunity to speak with you about your experience further and hopefully reconcile. Wayne Pfeiffer 845-450-7051 Service Manager
Spending over $500 for maintenance I should get a car
Spending over $500 for maintenance I should get a car wash. Pretty much every time I get the car serviced the wash unavailable which is a little annoying.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your feedback. I understand your frustration about the complimentary car wash not being available and I do apologize for this. If you would be willing to contact me directly, I would appreciate the opportunity to address this and earn back your confidence in the service we provide. I look forward to hearing from you. Wayne Pfeiffer 845-450-7051 Service Manager
It was a great experience to work with Melissa Horan.
It was a great experience to work with Melissa Horan. Keep up the great and honest work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Vera, it's wonderful to see you had a great experience with Melissa. We'll see you next time!
It was good but this time they didn’t do the car wash for
It was good but this time they didn’t do the car wash for me like they did the first time
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you
Awesome experience!
Awesome experience! Got my beautiful RC350 F Sport today. Everything was super easy and my sales guy (Hassan) was awesome!!!!! Thank you guys for my new baby!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shannon, congrats on your new RC350! We're pleased to see you had an amazing experience working with Hassan. Come see us again soon!
Great dealership and buy far best price around.
Great dealership and buy far best price around. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to share your kind feedback about our professional and respectful team. We look forward to providing you with great service again soon!
I’ve been consistently impressed with Lexus of Orange
I’ve been consistently impressed with Lexus of Orange County since the day I walked into the showroom and bought my car. I have continued to be impressed by my interactions with the Service Department staff. An A+ experience all around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we truly appreciate this wonderful feedback. We look forward to working with you again soon!
Great service, fast, professional & courteous!
Great service, fast, professional & courteous! Chris was great as always. Your protocol helps make a mundane ,task very palatable!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're pleased our team provided you with fast, professional and courteous service. See you next time!
Lexus of Orange County responded PUBLICLY on 4/06/23 5:19 PM Hello, we're pleased our team provided you with fast, professional and courteous service. See you next time!
Dave was great to work with!
Dave was great to work with! He made the process to easy to navigate and understand
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lewis, we're happy to see Dave was great to work with during your visit. Until next time, enjoy the road ahead!
Great Service
Hats off to Melissa Horan for going above & beyond for making my experience in turning my lease in & getting a new car. She went step by step in the whole process, took her time, very friendly & professional. I truly appreciate it U ROCK!!♥️ & to Stephen Berkowitz for working them numbers. Truly magical. Thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carol, it's wonderful to see Melissa and Stephen went above and beyond during your recent car buying experience. We look forward to your next visit with us in the future!