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Lexus of Orange County

(1,475 reviews)
Visit Lexus of Orange County
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (877) 413-7183 (877) 413-7183
Used (888) 332-6216 (888) 332-6216
Service (888) 834-5326 (888) 834-5326

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orange County from DealerRater.

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The service area is great.

The service area is great. Everyone is friendly and they’re honest about the wait time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we truly appreciate this wonderful feedback and our team looks forward to your next visit!

The service advisor was very helpful and knowledgeable

The service advisor was very helpful and knowledgeable when explaining service intervals with me. The availability of loaners while having services done is also very convenient considering my busy schedule and long commute

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased to see our team was helpful and knowledgeable during your recent visit. We look forward to seeing you again!

Very easy to make appointments and check in and out.

Very easy to make appointments and check in and out. Very nice and professional staff makes everything very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we truly appreciate your kind feedback about the professional service you received. Until next time, enjoy the road ahead!

Muy exelente, muy buen servicio .

Muy exelente, muy buen servicio .obtube una revisión completa, un personal muy amable y eficiente

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hola, gracias por la reseña. Nos vemos en el futuro!

Every interaction I've had with this dealership has been

Every interaction I've had with this dealership has been very professional and helpful. I bought two cars from them and been there for service 6 or 7 with those cars and it's always been a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased to see you always receive good service from our professional team. We'll see you next time!

Good service, friendly staff and completed the work in a

Good service, friendly staff and completed the work in a timely way. They told me 1 1/4hr and that's how long it took. I also got a car wash. They could use better snacks. Otherwise, nice, easy visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to share this feedback. We'll see you next time!

Courteous and respectful staff.

Courteous and respectful staff. Not like other places they showed me dignity as a human being.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate this kind feedback, come see us again soon!

Everything was very good oil change was done in a timely

Everything was very good oil change was done in a timely manner very helpful and on top of warranty issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Joanne, we appreciate you sharing feedback about your recent experience. See you next time!

Very nice Ian’s attentive internal staff.

Very nice Ian’s attentive internal staff. Very accommodating to work while waiting for service to be completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased to see you are satisfied with your most recent visit. Come see us again in the future!

Very friendly and respectful dealership.

Very friendly and respectful dealership. Feel very comfortable with Lexus of Orange County. The service department is great as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we truly appreciate your positive feedback and our team looks forward to seeing you at your next visit!