Reviews
Awfully overpriced.
Awfully overpriced. They are charging in barely 5 minutes work 2hrs labor price. They wrapped out car part that was damaged and needed to replaced it has 3 clicks they could've just open them nicely and remove it like a normal person would do. Very unprofessionals. BEWARE!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Natalie, I regret to hear your most recent visit was less than satisfactory and I would like the opportunity to discuss your experience further. I look forward to hearing from you. Wayne Pfeiffer 845-450-7051 Service Manager
I had to chase her answers every step of the way to find
I had to chase her answers every step of the way to find out what was happening with my car. I would not get calls back and was left in the dark often
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, it’s unfortunate to see the level of communication you received and I apologize for the inconvenient this caused. If you are willing to discuss this further, please contact me at your soonest, thank you. Wayne Pfeiffer 845-450-7051 Service Manager
Service department is very informative.
Service department is very informative. I was kept update with the service to my RX 350 via in person & cellphone video.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for trusting us to service your RX 350. Come see us again soon!
Everyone was extremely professional and courteous and
Everyone was extremely professional and courteous and pleasant. Extremely knowledgeable about the vehicles and the extras. I highly recommend this dealership and have to my friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it's wonderful to see our team provided professional and courteous service during your visit. We appreciate your recommendation and look forward to seeing you again!
The dealership was clean and inviting.
The dealership was clean and inviting. The people were warm and helpful. My salesman was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for this awesome feedback about our team and your recent experience. Come see us again soon!
Quick service experience and good prices but technicians
Quick service experience and good prices but technicians need to be complete the job like resetting oil change indicator. Also tpms sensor was flashing but was not listed in the report for maintenance.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate your feedback and will pass this along to our team. Our apologies for the inconvenience, let us know if we can assist with anything in the future. We hope you have a great day!
Kind personnel.
Kind personnel. Very knowledgeable, personable and considerate. I especially like the new video technology that gives us a tour of work done on our car! Excellent
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate your kind feedback about our team. See you next time!
I didn't like the sevice 186 to diagnose my car and 300
I didn't like the sevice 186 to diagnose my car and 300 and some I dollars to check my radio I try to buy parking brake fuse and they told they had to order it after I told them not to put it in I think it was a rip off
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I regret to learn you are not satisfied with your recent visit. I’d like the opportunity to speak with you about your experience further and hope you will contact me at your convenience. Wayne Pfeiffer 845-450-7051 Service Manager
Good experience buying my first Lexus.
Good experience buying my first Lexus. Friendly staff and everything was completed in half a day.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, congrats on your first Lexus!
Great place where professional people work.
Great place where professional people work. I appreciate that they valued my time. They were efficient and answered any questions or concerns I may have had. Great people I would refer anybody to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we truly appreciate your kind feedback! We look forward to seeing you again!