Honolulu Ford

Awesome as always, I feel very comfortable at this dealship. They are never push or play games. They take the time to make sure you get the right car for you. Thanks Honolulu Ford, it is refreshing to come to a dealship like yours.

I paid with a cashier check for a use truck 16 days ago and still have not receive the $600.00 difference back. My registration has expired back in May it is now July. The inspector is due at the end of the month and no one has contacted me to get it updated. Only one key??? Now I have to get another key made. I went back to the dealer today to get some answers and I was basically told it takes time for all that to happen we will call you. You had no problem cashing my check the next day for $22,000.00.......

I took my Escape for service maintenance at Honolulu Ford last 7/23/18. The service manager, Kyle Piercy, was superb. excellent, hospitable and explained to me the scope of the completed work. While I was waiting, I met and had a brief chat with Ben Caballo, the magnificent sales man of Honolulu Ford who sold me a Van, Car, and utility truck; and in 2016, Escape.

Chad assisted me when I got there. He was busy but he didn't rush me. He spoke to me in regards to what was going to happen service wise on my vehicle. I left my vehicle and he was going to call me, we set a pick up time of 12:00. I got done earlier with an appointment, called Chad, he said my vehicle was done. Chad greeted me and we went over the paperwork and next service. He was very professional and yet courteous. He didn't treat me like a number, he made the experience of taking in your car for service very pleasant. His customer service was excellent. The other workers who assist by checking you in were great too.

Got the car that I wanted. The dealer helped us fought for a lower price. Will come back for another car next year. Great service and wow!

My car was at the dealer service center for roughly 2 months to fix an engine problem. According to my service agent, it took 3+ weeks to get the part in, then it was discovered that the technicians lost my key so I had to deliver my spare key to the shop, then after being told numerous times that my car would be done "the next day" I was told that the job couldn't be finished because the technician was out sick. After finally being told my car was done, I showed up to a bill that was nearly double what I was quoted and had to wait for them to straighten it out.

Was told that I would expected to wait an hour and a half for work to be done on the car but due to your efficiency only waited 30 minutes for the work to be done.

This dealership took the time to clearly explain what was wrong and what they were going to do to fix it. They fixed it in a timely manner.

We came in anticipating a lengthy repair time not a normal service because of a thumping sound under the carriage of our Explore. We had Chad as our service rep and he was very professional from beginning to end. Just as an after thought I saw a sign that said "detail special" and I asked if I could have that included, not thinking that to add wait time in getting our vehicle back. I have to admit that this was the longest we've waited for our car at HFord, but after hearing from Chad what had to be done, we understood completely. Thank you Honolulu Ford and especially Chad for making our experience tolerable. After purchasing from Honolulu Ford (over the years) an 8 passenger van, 2 F150 pick-up trucks and now an Explorer, we are HFord customers for life.

Many thanks to Rich for helping me acquire a Raptor. He was very patient with me and did not pressure me; did not push me to get something I could not afford. I made an offer and they accepted it in a timely manner. Also thanks to the new Finance Manager. He helped us get the best loan rates.