Honolulu Ford

BEEN WITH HONOLULU FORD SINCE YOU WERE AT ALA MOANA. OWNED A RANGER, THE CLASSIC F150 HARLEY, TAURUS TO NAME A FEW. ALL SERVICED AT HON FORD. EVEN HOLDING FORD STOCK IN MY IRA. PAYING WELL.

Richard was very helpful and patient with the hold of the truck until personal issues were taken care of on my end. Truck was outfitted as needed and service was quick and friendly.

Many thanks to the knowledgeable and experienced staff at Honolulu Ford on King Street. They listened to what I wanted and remained within my budget. Drove my "Black Beauty" home that evening and I love my car! More Thanks to Honolulu Ford!!

Bought my mustang for airbag recall . Chad was my service advisor he was great. He called me that my car was finished so i came to pick it up it took some time to find it. The lot person drove it up and told me how nice the car was and that i take good care of it. So i get in and leave i just turned the corner and i look at the passenger side of the dash and i see all kinds of grease marks all over the alum.panels that cover the airbag and that the cover was not installed at the top. I turn around and go back to honolulu ford and ask for chad and show him what's wrong. He looks at and takes a few pictures and starts apologizing for what happened and takes the car to get the panel fixed and the dash cleaned . Chad did a great job fixing the problem but it seems that when i bring any of my cars to honolulu ford there is always a problem.

Service writer Chad Getz was outstanding. Kept me informed on my repair. He was friendly and helpful. 5 stars to the service dept and Hon Ford.

From beginning to end, Ford customer service was top notch. They went out of their way to make sure I left as a satisfied customer! They answered all my emails and texts promptly and made sure I got answers.

I dropped my truck off for an oil change at 10:00am (the time of my appointment) and I did not leave until almost 3:00pm. Completely ridiculous that is takes almost five hours just for an oil change. I will not be taking my truck there again for service. At least the shuttle service was good.

Always the best. Appreciate the effort to make my experience better every time. Chad is awesome and the work is quality! Will always bring my car to them for work.

I just bought a new (used) car, and I was promised a wash the very next time I brought the car in to the shop. The very next day, they did wash my car and caught 99% of the car, including a spot on the backseat. There is still a minor issue with a seat part that needs to be fixed, but for the most part, I am pleased with the service.

The salesman worked very hard for me but gave me a hard time and felt uncomfortable. I ended up with a basic model of a 2018 Ford Escape. I wanted to try and add a few things (aftrr market tires, roof rack and window tint) but once I agreed to a base deal the salesman backed off and wanted to do just paperwork. In the long run it loses you business and money. I will go elsewhere to get that done now and probably wouldn’t recommend this dealership to friends. Although the finance department did do a great job.