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Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

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Appointment for safety inspection

8am appointment. Finished 10:30am. A bit long for a safety inspection. Also, left personal call-back number but called wife instead. Why ask for my number if you're not calling me?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service and repair

My service representative took could care of me and my car. He managed costs while assuring I received the services I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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In Need of a Fix on Saturday!!??

I am a very busy Honolulu retail Florist and this is a very busy time of year. So when the Oil pressure indicator light comes on preparing for our first delivery run of the day you know that spells bad news! After checking oil level, my only option was call Hon Ford to get it checked out. I texted my advisor, Kyle, and his response was immediate and positive. Took the vehicle in, received a timely diagnostic from Kyle with the parts available, so repair was completed by 1:00 PM. I was a still able to meet afternoon delivery deadlines. Thanks, Kyle for expediting that repair!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

shopping for a new F150

Exceptional customer service by Commercial Account Manager Art Tsukamoto from first contact to closing of the sale. All information bases were covered in no time flat. Good truck, good company to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BenCabalo: Greatest Ford Salesman Of All Time! The GOAT!

Ben Cabalo just sold me a 2017 Ford Taurus SHO. It is probably the 20th Ford vehicle he has sold me since 1993, and all of them from HonFord. He dresses for success, he makes people feel at ease, he smiles a lot, he knows his Ford product, and most of all he stuck with HonFord for over 40years. The deal I got on the Taurus SHO is the best ever. I leased the car for 2 years and I am completely satisfied with the deal: mahalo HonFord and Ben Cabalo for the deal! Not only I love Ford vehicles, but Ben has always made my purchasing experiences at HonFord very relaxing. What else can you ask for when you buy a car? Have you driven a Ford.........lately? Make sure you you purchase one from Ben Cabalo and then .......Drive one! Ben should be inducted in the Ford Sales Hall of Fame!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Honolulu Ford's Best Salesman

Ben has been my salesman that I have dealt with for over 20 years. I have purchased a total of 4 vehicles from him over the years. He has always been very knowledgeable, efficient, and courteous. I have always referred him to all my friends, family and customers when they are looking for cars. Everyone has nothing but praise for him. Wouldn't think of buying from anyone else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Tiffany Service Tech

Came into the dealership for upgrades and it wasn’t easy upgrades and between Tiffany and Auto Tech team they did a wonderful job getting my car in and out in a timely manner. They even picked me up at my home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service

My service advisor, Tiffany, was outstanding! Always ensures my concerns are taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recent 2017 Ford Escape purchase

Sal was well prepared and did a wonderful job as always

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly, efficient and excellent

Friendly, efficient and excellent. They went out of their way to get me the deal that I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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