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Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

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CUSTOMER SERVICE

Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the rest of the team that took the time to work on my car. You folks did a great job Thank you Kyle and Honolulu Ford Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

FINALLY

We had an overall great experience at Honolulu Ford, aside from the fact that we were not informed of the impending vehicle registration which would be up in 2 months. However, Marcus was quick to reply to my emailed complaint and he addressed my registration issue and resolved it!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

Our sales guy was very knowledgeable and helpful through the entire process. The entire team worked together like a well oiled machine. We were very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Totally awesome service, as usual!

Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She ensures the technicians addresses my issues. She is super friendly and I will always ask for her for my service visits!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you.

They did a good job installing my cover. I would have liked to get it washed, but they said that no one was there to do it?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Finally the service we have been waiting for!

This is the first time that I am compelled to write a review. Carlo is AWESOME! I called in for an appointment, and we were randomly assigned to Carlo. He took the vehicle in immediately, went over all of our concerns, kept in touch with us regarding quotes and necessary repairs, and finished well ahead of our expectations. Finally, the customer service that we have been hoping and waiting for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Knowledgeable, Honest, Patient

Ben Cabalo patiently taught me about leasing versus owning the car I was interested in. Then he presented me with an honest, fair deal. He never once was pushy. Ben helped me make the right decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

oil change

Good job. No appointment but was accepted any way. Friendly staff. I take all my three cars to Honolulu Ford. I will continue to do so as long as the good service remains.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesomely experience

The best awesomeness experience. Always a pleasure visiting Honolulu Ford. I recommend all folks to visit Honolulu Ford for sales, service or inquiring anything about vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They always take great care of my vehicle.

Honolulu Ford has always taken great care of my vehicles, and I’d highly recommend them! Chad is always keeping me updated on the process and the work that needs to be done, and is pretty accurate with the ETA of completion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.