Reviews
CUSTOMER SERVICE
Kyle was the person that helped me and did a great job. Very helpful and also very kind. I don’t come across too many people that are nice. And to the rest of the team that took the time to work on my car. You folks did a great job Thank you Kyle and Honolulu Ford Team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
FINALLY
We had an overall great experience at Honolulu Ford, aside from the fact that we were not informed of the impending vehicle registration which would be up in 2 months. However, Marcus was quick to reply to my emailed complaint and he addressed my registration issue and resolved it!
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Service
Our sales guy was very knowledgeable and helpful through the entire process. The entire team worked together like a well oiled machine. We were very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Totally awesome service, as usual!
Honolulu Ford has one of the greatest employees - Theresa Paperd. She is thorough, knowledgeable, and always makes my experiences very positive. She ensures the technicians addresses my issues. She is super friendly and I will always ask for her for my service visits!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you.
They did a good job installing my cover. I would have liked to get it washed, but they said that no one was there to do it?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Finally the service we have been waiting for!
This is the first time that I am compelled to write a review. Carlo is AWESOME! I called in for an appointment, and we were randomly assigned to Carlo. He took the vehicle in immediately, went over all of our concerns, kept in touch with us regarding quotes and necessary repairs, and finished well ahead of our expectations. Finally, the customer service that we have been hoping and waiting for!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Knowledgeable, Honest, Patient
Ben Cabalo patiently taught me about leasing versus owning the car I was interested in. Then he presented me with an honest, fair deal. He never once was pushy. Ben helped me make the right decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil change
Good job. No appointment but was accepted any way. Friendly staff. I take all my three cars to Honolulu Ford. I will continue to do so as long as the good service remains.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesomely experience
The best awesomeness experience. Always a pleasure visiting Honolulu Ford. I recommend all folks to visit Honolulu Ford for sales, service or inquiring anything about vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They always take great care of my vehicle.
Honolulu Ford has always taken great care of my vehicles, and I’d highly recommend them! Chad is always keeping me updated on the process and the work that needs to be done, and is pretty accurate with the ETA of completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
