Reviews
Fantastic service as always.
Fantastic service as always. Highly recommend Chris and Greg. Will be back for future needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Jonathan, and for taking the time to leave us this wonderful feedback!
Lyon took very good care of us and made our car buying
Lyon took very good care of us and made our car buying experience unforgettable. He is very knowledgeable, transparent, and a man of his word.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your thoughts about your experience with Lyon and our team here at Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We appreciate your business and hope to see you again soon!
excellent attention my experience was very pleasant since
excellent attention my experience was very pleasant since they focused on helping me and due extremely simple and fast all the trailer for my new jeep
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Leighton Service advisor was awesome did a great job and
Leighton Service advisor was awesome did a great job and getting my warranty approved on two tires and I only had to come of pocket for two.such a great transaction well done .I definitely will recommend him in the future to friends and family five stars and above Rickey Crochett.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rickey. We appreciate your business and our team looks forward to serving you again soon!
The website is misleading the prices are not even close
The website is misleading the prices are not even close to what is listed. They list all the upgrades but don't include the price. I understand a few thousand but not 30,000. This is a bad business model.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
They have always been very nice and helpful every time...
They have always been very nice and helpful every time I’ve taken my vehicle in for service. The service writer has been Johnny on the spot when I pull in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We look forward to having you as one of our valued customers for many more years to come!
Horrible customer service and follow-up with major...
Horrible customer service and follow-up with major service pricing concerns. 12/2/2021 – I placed an order on mopar site for running boards thru Classic, no response from Classic 12/17/2021 – I placed second order online, no response from Classic, even after sending an email inquiry and voicemail. 1/11/2022 – I placed and order for running boards in person at the Classic Parts desk. Was advised I would be called when they came in after a few days. After a week with no response I called and they said the parts were in so I scheduled installation on 1/24/2022 with the service dept. 1/24/2022 – I bring my truck in at 0730hrs for a installation of the running boards and an oil change. I was told the installation would be 1 hour, $165.00 so I decide to wait at the dealership. 3 hours later I am advised by the service rep that the running boards arrived damaged and they would need to order another set priority to be delivered the next day. I wait another hour before my oil change and paperwork are complete. 1/25/2022 – I bring my truck in at 0920 hours to have the new undamaged running boards installed. 1 hour later my service rep advises me my truck is ready and it will be $330, 2 hours of labor even though they only had the truck for 1 hour and I was told previously it would only be 1 hour. About 45 minutes later the corrected paperwork is finally submitted so I can checkout and leave.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Jason, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please call 817-918-9088 and ask for Adam Lancaster if you'd be willing to discuss this in more detail. Thank you for your time!
Friendly reps, Fast service, Clean and Safe waiting...
Friendly reps, Fast service, Clean and Safe waiting areas. New units in show room are nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Sales person Lyon went above and beyond. Was very helpful...
Sales person Lyon went above and beyond. Was very helpful and knowledgeable. Great customer service!! Glad we decided to go there, was recommended by a friend. Was not sure of purchasing a truck there, was a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new truck! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Had no issues with my salesman (Lyon) He went above and...
Had no issues with my salesman (Lyon) He went above and beyond. However I very much disliked the financing part. I was paying in Full with a check and yet I had to go to another building and wait for 30 someodd minutes to hand the finance specialist a check and sign paperwork to get my temp tag. This was totally unnecessary and could have been streamlined.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that Lyon provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
