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Thompson Lexus Willow Grove

(89 reviews)
Visit Thompson Lexus Willow Grove
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–7:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:30am–5:00pm
Sunday Closed Closed
New (267) 297-1280 (267) 297-1280
Used (267) 686-9781 (267) 686-9781
Service (267) 297-1074 (267) 297-1074

Reviews

(89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Lexus Willow Grove from DealerRater.

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Excellent customer service!

Excellent customer service! Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I had a wonderful experience from sales to paperwork

I had a wonderful experience from sales to paperwork buying my new Lexus!! Excellent dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

I really appreciate TLWG because of Bill Lind.

I really appreciate TLWG because of Bill Lind. It is great that they’ll do routine maintenance on other vehicles. I have an older Honda and they still take my car and give it the best service possible. I mentioned that my windshield kept fogging up and they went out of the way to include that in the complimentary wash and vacuum even though they were busy! As well I love the free multipoint inspection bc I had no idea that my rear brake light was out and they caught that. I’m very grateful for their exemplary customer service. Thank you very much Thompson Lexus WG and special thanks to Bill and his team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

Relatively minor issue, but aggravating.

Relatively minor issue, but aggravating. Bill Lind got me in quickly, loaner car, and I picked my car up,4 hours later, all covered under warranty Couldn’t have been a better experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

I appreciated the professionalism and efforts to make the

I appreciated the professionalism and efforts to make the entire process efficient and comfortable. I look forward to great customer service moving forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

Go see Julie if you are shopping for a Lexus!

Go see Julie if you are shopping for a Lexus! She was so sweet and pleasant to work with. I am pleased with my experience so far at Thompson Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

It was a pleasure working with Julie throughout the

It was a pleasure working with Julie throughout the entire process. From the moment we walked into the dealership, she was welcoming, professional, and incredibly knowledgeable. She took the time to understand what we were Looking for and made sure every detail was covered—from test driving to explaining all the features of the car. Julie was never pushy and made the entire experience feel easy and stress-free. Her honesty and transparency gave us complete confidence in our decision, and we truly appreciated how responsive and attentive she was, even after the sale was finalized. If you're looking to buy a car at Lexus, we highly recommend asking for Julie. She’s a standout in customer service and made the whole experience enjoyable and smooth from start to finish. JULIE WE HOPE YOU SOAKED YOUR FEET WHEN YOU GOT HOME 👏 Thank you, Julie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

Thank you to everyone who helped us buy a car Lexus, and

Thank you to everyone who helped us buy a car Lexus, and especially to Maria for explaining everything to us and helping us make the purchase as quickly as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

I had a wonderful experience at Thompson Lexus, thanks to

I had a wonderful experience at Thompson Lexus, thanks to Maria Bobkoff. She was not only exceptionally professional but also very helpful in assisting me with my purchase of dream car. To make the buying experience even more special, Maria presented the car with a bow on my birthday, which was a thoughtful and memorable touch. I truly appreciate her excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

Went to two other dealerships, Thompson Lexus was by far

Went to two other dealerships, Thompson Lexus was by far the best experience. I feel very good about my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Thompson Lexus Willow Grove!