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Thompson Lexus Willow Grove

(89 reviews)
Visit Thompson Lexus Willow Grove
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–7:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:30am–5:00pm
Sunday Closed Closed
New (267) 297-1280 (267) 297-1280
Used (267) 686-9781 (267) 686-9781
Service (267) 297-1074 (267) 297-1074

Reviews

(89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Lexus Willow Grove from DealerRater.

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Great service, knowledgeable in the vehicles, speedy

Great service, knowledgeable in the vehicles, speedy purchase desk. Entire staff pleasant to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Thompson Lexus Willow Grove

There are professional staff who will always help with

There are professional staff who will always help with any issue. Nice setup. High level of service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Thompson Lexus Willow Grove

Absolutely great job was done by Bill Lind and Maria

Absolutely great job was done by Bill Lind and Maria Bobkoff. Seamless and neat service for my Lexus was done with the high quality and in timely manner. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Thompson Lexus Willow Grove

Had an amazing experience buying my new car-ask for

Had an amazing experience buying my new car-ask for Maria. She was very helpful and knowledgeable on the entire process from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the wonderful recommendation!

Many thanks to Maria, transaction support at the highest

Many thanks to Maria, transaction support at the highest level, very grateful, excellent team, thank you very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for choosing Thompson Lexus Willow Grove!

The customer service at this dealership is incomparable.

The customer service at this dealership is incomparable. A dealership with top notch customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for recommending Thompson Lexus Willow Grove!

From the first time that I spoke with Steve on the phone,

From the first time that I spoke with Steve on the phone, I had nothing but a good feeling. The entire experience was world class, and I only wish that some past experiences with other dealerships were as effortless. I leased my new vehicle with Steve and Lexus of Willow Grove and I couldn’t be happier. This will be the only dealership that I purchased from moving forward if it includes Steve and is as effortless as this past experience.. You’re literally cheating yourself if you’re not dealing directly with them. Thank you again And I look forward to our next purchase. See you in three years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing this wonderful recommendation! We appreciate you choosing Thompson Lexus Willow Grove and we hope to have the opportunity to work with you again!

Steve was friendly, knowledgeable and easy to work with.

Steve was friendly, knowledgeable and easy to work with. No high pressure sales here. We talked about what I was looking for and he then took me out to see all the vehicles in stock for that model. Had a great test drive. He answered all of my questions. I highly recommend seeing him if you are in the market for a Lexus. Dealership was friendly and had lots of inventory. Clean and modern. Had such a good feeling about everything I bought a car that day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the wonderful recommendation for Thompson Lexus Willow Grove! We're so glad to hear your experience with us was so positive!

The dealership was very clean and attractive.

The dealership was very clean and attractive. The salesperson was very friendly and knowledgeable about the vehicle. Would recommend dealership and salesperson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the positive feedback! We appreciate you recommending Thompson Lexus Willow Grove!

Great, seamless process.

Great, seamless process. Maria did it again! Found us the exact car we wanted, was very clear in communication during and after the buying process, and went the extra mile to help us with the finance part as well. Overall, very satisfied. Our second Lexus from Thompson, and not the last! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We appreciate you recommending Thompson Lexus Willow Grove!