Team Cadillac

The customer service was professional from start to finish and I was extremely pleased with my experience at Team Cadillac.

Not a good buying experience. Car actual condition not represented well. Title and registration issues causing continued problems. Additional costs out of my pocket and time.

Kenny was a great salesperson, helpful, kind and willing to go the extra mile. Had a great experience from the first call to the end of the sales process.

Damian was excellent. Super helpful and understanding that I had a budget to stick you. He helped me set the controls before I left and was super friendly. The paperwork was easy and went fairly fast. Thank you

Very nice and kind easy to work with don't have any complaints Thank You

The representatives at the dealership are very friendly and cooperative. Xavier took an extra effort to make a video of the car and send it to me and that has significantly contributed in purchasing the Cadillac Optiq. Since my home was far away from the dealership, they ensured I get all the process done online and just go and pick up my car.

I was unhappy with the lack of service from Luz. I called the morning of picking up my car to please have it up and ready. I had to wait over 30 minutes .

Team Cadillac is excellent with their communication when getting the vehicle serviced. They are all knowledgeable and friendly.

I was disappointed with my recent experience regarding my daughter’s Nissan Kicks. I initially scheduled service at Team Cadillac, only to find out when I arrived that I had actually been assigned to the Mazda dealership next door because of the type of vehicle. That information should have been communicated before my appointment instead of me finding out after I arrived. My biggest concern was the repair estimate. I purchased both an extended warranty and a service warranty specifically to help cover unexpected repairs, yet I was told the mass airflow sensor would not be covered and that I would have to pay nearly $1,000 out of pocket. I was told it wasn’t covered because the part had supposedly been replaced before, something I had no knowledge of. The explanation didn’t make sense to me and left me feeling confused. Instead of feeling like someone was trying to help me understand my options, I felt like I was being pushed into paying for an expensive repair. I declined the repair because the cost was unreasonable, and I left feeling like the focus was more on making money than helping the customer. Unfortunately, based on this experience, I will not be returning.

Team Cadillac did an excellent job, particularly Kenny and Dale. We appreciate the great experience.