Reviews
Great Service Center
I have been going to Michael Bates (fomerly Rogers) Chevrolet since 2006. I am on my second car from them and I tell famly and friends it isn't that I am brand loyal to Chevy it is that I am really happy with Michael Bates Chevrolet so I buy cars from their lot. I am always treated with courtesy and respect by their service center too. I am very happy with everyone there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Brittany Collins was excellent. Very patient with all our questions, explained all our options and the available financing terms throughly. Took time to show various features that were new to me. Highest recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This dealership is first rate from sales to service.
This dealership is first rate from sales to service. We have other dealerships in the area but we keep coming back because everything is done in a professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cliff at Michael Bates Chevy
Cliff was awesome and I love my new truck. The buying experience was seamless and enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff in service was wonderful.
Jeff in service was wonderful......he was prompt and clear in his communications and made me feel like a valued customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I could write a book about my experience but I am going
I could write a book about my experience but I am going to make it short and not very sweet! They had my truck sitting in their parking lot for 30 days and still hadn't looked at it. When I paid them a visit on the 30th day they said it will be looked at tomorrow. It was and then they fixed it in about 2 hours. xxx!?!?! wait 30 days for 3 hours worth of work? Nice people but they should make it first come first serve and I feel they were a bunch of vehicles thrown in front of me. Also they tried to overcharge from the original estimate but removed that mistake
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Phil peters always keeps me informed of the process and
Phil peters always keeps me informed of the process and gives accurate estimates on time they’ll need my vehicle. He always remembers me and instills me with confidence that the job will be done correctly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Impatient Salesperson!
The Leasing Dept. Isn't at All Helpful in trying to Accomodate you in a vehicle. No Respect or Consideration for Seniors Pricing Range. Short Tempered! Rushing Sales Process.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for you insight. Please accept my apology. I thought after spending close to 4 hour and reviewing 3 new vehicle options and 2 preowned options that it was determined we would need some additional cash down due to the limitation of the manufacturers rebates. Please do not interpret this as a lack of respect or consideration for a senior's budget. I know the vehicle you are currently making payments on needs to have the engine replaced. Please call me David Kaczala at 734-479-7121 so we can get you through these troubled times
NEW LEASE
KELLY WEISS WAS AMAZING AND VERY HELPFUL WASNT PLANING ON RENNEWING MY LEASE RIGHT AWAY, TOLD HER EXCATLY WHAT I WANTED AND SHE WENT ABOVE AND BEYOND FOR ME.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff in Service was terrific, he provided an exceptional
Jeff in Service was terrific, he provided an exceptional customer experience. Michael Bates Chevrolet service always does a nice job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car