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Michael Bates Chevrolet

(640 reviews)
Visit Michael Bates Chevrolet
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 9:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (888) 562-2905 (888) 562-2905
Used (866) 256-8761 (866) 256-8761
Service (888) 454-6164 (888) 454-6164

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michael Bates Chevrolet from DealerRater.

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Wouldn't Recommend

Dishonest shady sales people using shady sales tactics. Mr. Bates have been contacted several times and has not returned any calls this dealership needs to be investigated.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dishonest shady sales people using shady sales tactics....

Dishonest shady sales people using shady sales tactics. Mr. Bates have been contacted several times and has not returned any calls this dealership needs to be investigated.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Great service

Service manager Phil was very easy to work with and and got our car in and out in a timely manner. Took the time to answer all questions and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very accommodating!

The manager at Michael Bates Chevrolet was very professional and accommodating to my situation. Although the department would prefer to have cars on site so they can look at the service needs as time becomes available, the manager understood my situation with a large, busy family and worked with me to drop off closer to an anticipated time where he believed they might get to look into the issue I was having. This allowed me to have my car for four extra days. I really appreciated working with me. Then, the car was repaired quickly and for a reasonable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Reps were awesome and very courteous. I always...

Service Reps were awesome and very courteous. I always enjoy coming here Thank you for your professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Karen k has been my "car guru" since 1996. She always...

Karen k has been my "car guru" since 1996. She always keeps me informed on the best deals and what will work for me and my family. Team KAREN K. forever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Customer survey

Everything was handled very well, she worked hard to fill my needs in a vehicle. I would recommend this dealership as a direct result of the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Baron Johnson provides the experience and knowledge to...

Baron Johnson provides the experience and knowledge to come up with the auto that suits my budget and desired features. Very friendly and efficient to seal a deal and out the door in one hour. 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Always have excellent service and very friendly and...

Always have excellent service and very friendly and helpful staff. Highly recommend this dealership over any Chevrolet dealership in the area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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EXCELLENCE IS KEY

Over all my experience was pleasant, everyone for the most part was very nice and accommodating to a point but stopped short. Meaning when you purchase a high end used automobile make sure that the tires are as close to being new as possible. You should not have to replace your tires in less than two weeks after purchasing a $50K+ vehicle. I do not play with tires or brakes when it comes to safety period. Over all everything else was fantastic.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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