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Napleton Hyundai, Genesis of Hazelwood

(1,387 reviews)
Visit Napleton Hyundai, Genesis of Hazelwood
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2021 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (314) 475-2288 (314) 475-2288
Used (314) 736-3965 (314) 736-3965
Service (314) 475-2383 (314) 475-2383

Reviews

(1,387 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Alyona was very helpful and responsive to helping me pick

Alyona was very helpful and responsive to helping me pick out a vehicle in minimal time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alyona did a great job in finding me a car I was happy

Alyona did a great job in finding me a car I was happy with the price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good service and good people to work with.

Good service and good people to work with. Knowledgeable of the product. Would use again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Good service and good people to work with. Knowledgeable of the product. Would use again.

Excellent service.

Excellent service. ALYONA was very kind and upbeat. Very refreshing! A pleasant experience overall. Would consider returning in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Hyundai as your first choice for all your vehicle needs.

Alyona was excellent!

Alyona was excellent! Very personalable and helpful. She was very comfortable to work with and did not pressure us. She helped to get our payment as close to what we needed as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Alyona ans our staff was so helpful!

So Alyona Hassenplug had definitely worked magic today

So Alyona Hassenplug had definitely worked magic today and turned my day of xxxx from dealing with the services department to a positive experience! Her energy and attitude was amazing. I thank her for being so patient with me cause I know I was a headache with deciding which car I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ashle, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

So Alyona Hassenplug had definitely worked magic today

So Alyona Hassenplug had definitely worked magic today and turned my day of xxxx from dealing with the services department to a positive experience! Her energy and attitude was amazing. I thank her for being so patient with me cause I know I was a headache with deciding which car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear our Staff took such great care of you, Ashle! We hope we can continue to be of service to you down the road!

Alyona was excellent!

Alyona was excellent!! Every easy to talk to and every helpful!!! Any questions I had she didn’t hesitate to answer. And I LOVE her enthusiasm!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

I worked with this lovely young lady by the name of

I worked with this lovely young lady by the name of Alyona. The sweetest most kindest thing there she went out of her way to make me laugh and make me comfortable throughout the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rosie, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

Had a great experience with a lovely young lady by the

Had a great experience with a lovely young lady by the name of Alyona she is the only woman there. The sweetest most helpful person you will meet she went out of her way to make sure I was taken care of! Such a sweetheart give her business to her when you come in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rosie, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.