Napleton Hyundai, Genesis of Hazelwood

I received great service from Thomas McAfee! I was treated with respect and courtesy. My experience was fantastic!

Thomas and Isaac made the trade in and new paperwork simple! Friendly people, fast service and thorough understanding of vehicles sold.

I had the most excellent experience at this Napleton dealership in Hazelwood. My salesman, Jessie, was super helpful and made sure I got a car I love. The manager, Gary, and finance team were quick, friendly, and made the buying process easy. Definitely recommend both the salesman and the dealership if you're in the market for a new ride!

Upon the arrival of the dealership I met Jessie Miller and his service was top tier from beginning to end. He was very friendly, helpful and patient. I appreciate his professionalism and will do business with him again.

I’ve been here a few times to purchase cars and get car service. The staff is all great and make sure they aim to please!

We had a great experience with our salesman, Alfonzo. We also had a great experience with product specialist, Thomas. We found the finance person that we worked with to be a bit pushy and seemed to shut down when we declined the offer to add extra money per month to extend our powertrain warranty.

Napleton was able to satisfy me in finding me the exact car to my satisfaction.

A heaven sent dealership of angels. They really worked with me and my credit and put me into the car of my dreams. Bless you Thomas and everyone at Napleton Hyundai!

Very nice dealership. Alfonso is a very good salesman who doesn't pressure you for a sale. Your financial and management team worked on getting me a decent monthly payment.

I will begin by saying that we will NEVER purchase another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again. 1st Problem... We paid for the extended warranty on our vehicle and the finance guy said we were getting the friends and family discount because he really liked us. He did a lot of very distracting things while we did paperwork--at one point he was taking a picture with my husband while wearing a WWF belt. Because of this, and my previous experience with extended warranties, we did not read all the details on the warranty and he did NOT go through any of the details with us. We found out about 7 months later that the deductible for each claim was $500! I've only ever seen $100 and $200 deductibles. 2nd Problem... I called the dealership and spoke to someone about this to find out if there was a way that we could cancel this policy and get a different one. It took forever to get someone to answer my call--the finance department is TERRIBLE about returning calls or emails. I finally spoke with someone, he apologized for our situation and said he could help us. He said he'd cancel our policy and get us a new one at a good price--it was actually cheaper than the one we were originally sold and only a $100 deductible w/the same coverage. Not sure why that couldn't have been sold to us in the first place. Here's the problem...after getting him all the paperwork, he managed to start the new policy but NEVER CANCELLED the original one after saying he would. I found out 3 months later that we still had 2 policies. I emailed him and tried getting someone in finance to call me back only to discover this finance guy left 2 months prior--a month after getting the cancellation paperwork. 3rd Problem... The new finance guy I spoke with had me forward him all the paperwork and emails I'd had with the last finance guy. He said he'd take care of getting this cancelled. A week or two passed and I heard nothing back and left multiple messages and sent a few emails. I finally spoke with him on the phone and he said he'd just sent the paperwork over the day prior and he'd get back to me. He NEVER got back to me. I, again, tried for 2 weeks to get a hold of him, but nothing. I finally got a hold of the Senior Finance Director through the guy who sold me the car and he indicated that this final finance guy I spoke with had ALSO left and, of course, NOT CANCELLED the policy like he said he would. At this point, the policy was another 4 months passed when I requested it to be cancelled. 4th Problem... After all this waiting, poor communication or lack of it, the Senior Finance guy did the cancellation over the phone with me and said he could only back date it 90 days--it's been 135 days since the original paperwork was completed! I get the paperwork from him and the back date on the paperwork was only backdated about 45 days. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! No one...and I mean NO ONE...returns phone calls and rarely replies to emails. I get phone calls every 2 months from the car dealer reminding me about the referral deal they offer. That will NEVER happen, though. This was a HUGE hassle. Had the car itself not at least been a good deal this entire experience would've been a complete bust. That is the ONLY reason I gave it 2 stars instead of 1.