Reviews
Great experience working with Randy Fitch. He is a...
Great experience working with Randy Fitch. He is a ensured an efficient sale process and excellent repair to the leather on the glove compartment. Randy excels at customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
The general, sales, and internet managers went above and...
The general, sales, and internet managers went above and beyond to make sure I was a satisfied customer. A special thank you to Michael, Elli, and Matt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
It is always a pleasant experience bringing my car for...
It is always a pleasant experience bringing my car for service. On my most recent visit, I had the pleasure of being taken care of by Diana Bell. She was knowledgeable, friendly, and went above and beyond to ensure that I got the best possible service and price. The whole process was seamless- starting with check-in and ending with picking up my freshly washed car afterward. I love the friendly and positive atmosphere in general, but Diana was definitely the shining star for me that day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Caring and efficient, easy to get an appointment. I...
Caring and efficient, easy to get an appointment. I usually work with Jason or Lavar, but everyone is nice and eager to help. Service area is always clean and welcoming.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Katy was awesome and made sure i was accommodated to my...
Katy was awesome and made sure i was accommodated to my best ability. She made sure I was leaving with a car instead of wasting my time coming.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tariq, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katy was a great help! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
I have observed in a lot of varied industries and...
I have observed in a lot of varied industries and companies both in sales and in service, that the quality of an outstanding organization can be measured by the retention of their associates. Jim Ellis Kia passes that test with quality professionals like Dianna Bell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Great service by Brett and the Jim Ellis team. Seamless...
Great service by Brett and the Jim Ellis team. Seamless buying experience and even though we had shipping delays the team did everything they could to get us our new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Brett and our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I made an appointment and when I arrived I was told they...
I made an appointment and when I arrived I was told they may get to my vehicle that day? Then once they did look at it they were unable to do anything so I had to make another appointment but I couldn’t do that because they didn’t have a loaner car to even schedule another appointment. This is completely unacceptable. Diana was awesome but the system you have needs to change. Don’t make appointments for people knowing there is nothing you can do. You completely wasted my time and accomplished absolutely nothing. This is not the 1st unpleasant experience with this dealerships service department.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for the inconvenience this may have caused you. I will be passing your feedback along to our management team to avoid this happening again in the future. If you have any further questions or concerns, please don't hesitate to reach out to our team. Best regards, Madison Magnus, Customer Relations Manager
Diana Bell is the Service Rep. who helped me. She was...
Diana Bell is the Service Rep. who helped me. She was such a pleasure to work with. Very knowledgeable. Service done was quick. Paperwork easy to read
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Everyone was friendly and easy to work with, but Katy...
Everyone was friendly and easy to work with, but Katy went above and beyond to make sure the whole process was smooth and we were always taken care of!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katy was a great help! Thank you again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager