Reviews
I was told the service I needed would be 3 hrs. My appt...
I was told the service I needed would be 3 hrs. My appt was at 9am and the service was completed at 1020am. Awesome job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Mangus, customer Relations Manager
I always feel welcomed when I go there for my service. I...
I always feel welcomed when I go there for my service. I like it when they wash my car , the people is always very polite
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Great Service! Mike was amazing, will always come here to...
Great Service! Mike was amazing, will always come here to get my van serviced
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mikey was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I come here for quality service I can trust. Diana Bell...
I come here for quality service I can trust. Diana Bell is awesome! She always makes sure my service is done to my satisfaction. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Jason Dale was amazing. The service exceeded expectation...
Jason Dale was amazing. The service exceeded expectation for my Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Although I explained my problems with the manager and...
Although I explained my problems with the manager and technician, they refuses to check my noted issues with the vehicle. And this refusal was at my scheduled appointment that I came to on time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. At your earliest convenience, please reach out to us with further details via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. Best regards, Madison Magnus, Customer Relations Manager
Camille not only is a real pleasure to talk with but she...
Camille not only is a real pleasure to talk with but she listens to your concerns and recommends the services you need for your car. I look forward to my visits because I know she will get my car serviced correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Diana is the best service advisor she provides excellent...
Diana is the best service advisor she provides excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Diana was great and very helpful. But your checking...
Diana was great and very helpful. But your checking process needs work. 12 cars showing up at 7:30 with two people to get them in is ridiculous. I sat for 2 hours before I could leave with the loaner. And if a customer tells you on the phone they need a loaner, they should be told to bring their declaration page. Once they are there, it’s too late. That would be common sense. I was offered a wash and vacuum. It was Not done. It was sent back in and the guy half-assed the wash and vacuum. 5 extra minutes would have been great customer service. But it appeared that you don’t really give a xxxx.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we truly apologize for the inconvenience this may have caused you. We will be passing your feedback, along to our service team to prevent this from happening again in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Madison Magnus, Customer Relations Manager
I was impressed with the level of service I initially...
I was impressed with the level of service I initially received when test driving and then buying my new Kia recently. However, when I had to return the car for a minor repair, the service was very slow. The same problem has occurred and though I called both the service manager and the sales associate who sold me the car yesterday, I've never received any acknowledgement of that call. So not very happy with Jim Ellis right now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com with further details of your visit. We look forward to hearing from you. Best regards, Madison Magnus, Customer Relations Manager