Reviews
Diana met me promptly in the service department, just as...
Diana met me promptly in the service department, just as I drove in. She was pleasant and helpful. A very positive first Kia Service appointment for me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Clean showroom and rest rooms, courteous staff, listened...
Clean showroom and rest rooms, courteous staff, listened to our needs, everyone made an effort to help us through the purchasing process. Would buy another car here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great sales and service. Cameron was great to work with....
Great sales and service. Cameron was great to work with. Took my Kia Soul+ in for an oil change, and left with a Kia Soul EX.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tonia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cameron and our team could help out! Thank you again for your business and kind words, and we hope you love your new Soul. Take care! - Madison Magnus, Customer Relations Manager
all good. Good experience. Everything moved at a good...
all good. Good experience. Everything moved at a good pace. Decided to finance the vehicle. That experience was also good. Moved along quickly and was able to wrap up in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
When appointments are made the customer needs to be...
When appointments are made the customer needs to be informed of what service they need before they come in instead of asking the customer. Communication is key so there will not be a conflict when being told that you need a certain service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We apologize for any inconvenience the miscommunication may have caused you, and we will be passing along your notes to our team. Thank you again for your business and review, and please do not hesitate to reach out to us if you have any further concerns. Best regards, Madison Magnus, Customer Relations Manager
They were able to squeeze me in under a short notice....
They were able to squeeze me in under a short notice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Godd service and fast. Service advisor good. Work on my...
Godd service and fast. Service advisor good. Work on my car was good too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
your welcome
Bryson was great with our car buying experience. We...
Bryson was great with our car buying experience. We bought a used car for our 17 year son. Bryson was very helpful throughout the whole time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson and our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Mikey was excellent, I won’t hesitate to bring my car...
Mikey was excellent, I won’t hesitate to bring my car back, plus the car was returned cleaner than when I brought it in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mikey and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I had an 11:30a appt. I got there and waited for over...
I had an 11:30a appt. I got there and waited for over 45min. After finally having my car checked in. I waited for over 48hrs for an AC diagnostic. When I finally arrived...I still had to wait. Ms Diana was running all around (talking about everything but my car) trying to locate my car details. I was then told that my car needed a part "only one existed and it was in California". I couldn't believe I had to wait that long AGAIN. I spoke with Service Manager once I arrived. I explained to him what happened. He apologized and waived the diagnostic fee. I was so disappointed. I had to wait a month just to make the appt. I mentioned to Manager that I usually go to Ed Voyles and was hoping for a better service experience. I literally, left your shop and went straight to Nalley Galleria and bought a Lexus. I would've purchased a car from Jim Ellis had my experience been different.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We will be passing your feedback to our management team, and please don't hesitate to reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager