Reviews
The team for the most part did a great job. There was...
The team for the most part did a great job. There was confusion & knowledge issues and assumptions made that caused me to pause. But overall a good experience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great service!!! I had no issues purchasing my new car!!...
Great service!!! I had no issues purchasing my new car!! They did an amIng job and I would definitely refer them to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tearra, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and recommendation, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
GOODWILL service
Jason was very helpful in every way. Jason understood the issue that I was having with the leaking windshield from the seal. He applied for a goodwill for me to have it replaced. Later that day Jason call to let me know that everything will be taken care of and that the parts are on order. I will receive and a call with the appointment time once everything is here. There will be zero cost to me to fix this issues Thank you Jason and Kia. FYI I own 2 KIAs and enjoy the cars and the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Kia of Kennessaw
My experience was great the customer service was excellent time was excellent overall I loved the service thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cathy, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Jason dale always takes good care of me and my wife. We...
Jason dale always takes good care of me and my wife. We will continue to use him for all of our service needs. Thanks alot
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason is always a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Not applicable
I thought a certain person was one way but there true colors out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Friendly and knowledgeable, Diana helped me understand...
Friendly and knowledgeable, Diana helped me understand the maintenance to be done on my Kia. She told me exactly what the car needed today, and recommended I return in 5000 miles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Facilities in great shape. Sales staff is friendly....
Facilities in great shape. Sales staff is friendly. Online pricing beats the competition by leaps and bounds. Will refer any friends looking for electric vehicles there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Very pleased how service is handled and conductedPeople...
Very pleased how service is handled and conducted People where pleasant helpful and understanding explained what would be involved Explained how much it would cost and if I wanted the car be washed and how long it would take
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Bought the Kia Seltos
My husband and I were in the market for the Kia Seltos and originally did not want to go into a dealership. We had already been to another Kia dealership and had the typical aggressive and pushy salesmen experience so we were not trying to undergo that again. We went in with a pre-approval from Capital One so it made our decision to go to Jim Ellis Kia of Kennesaw easier because we knew I would be approved. Brett Jones was our Kia brand specialist and he really knew what he was talking about, was very friendly, gave us a great test drive, and not pushy. The manager Matt Rock even introduced himself to us from the start, was fast with his decisions, and helped us get to the price point we wanted quickly. I don't recall the name of the finance manager but he advised me after I was approved through Capital One that if I went through Kia I could have an even lower interest rate which was thoughtful. I was also introduced to Mikey Downs, the service advisor. I have never been introduced to the person who would be servicing my car at a dealership and that made me feel more comfortable because I HATE any car problems because of my previous experiences so they intimidate me. I can honestly say that the staff at Jim Ellis Kia of Kennesaw were all so easy to talk to openly about what we wanted, they accommodated us, and the whole process was so much faster than I have ever experienced. I highly recommend buying your car here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Noelia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Brett and our team could help out! Thank you for your business and recommendation, and we hope you love your new Kia Seltos. Take care! - Madison Magnus, Customer Relations Manager