Reviews
Had an update on my 2020 Kia Soul plus 5000 mile service....
Had an update on my 2020 Kia Soul plus 5000 mile service. Worked mainly with Diana and she was wonderful! Comfortable service room and time passed quickly. I will definitely use this Kia dealership again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana & our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Survey
always a great experience, great customer service, in and out very quickly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joy, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I have always had a great experience at the service...
I have always had a great experience at the service center. I have been greeted immediately, the waiting area is clean and comfortable, my service rep (Diana Bell) was knowledgeable. When I called to book the appointment I was routed to VW service instead of KIA service. Called again the next day when the KIA scheduler was back in the office and she booked me an appointment for a week later. My service rep called me later the following day and got me an appointment for the next day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
It's an amazing car buying experience for us. We did all...
It's an amazing car buying experience for us. We did all the negotiations online, texts and e-mails and the transaction went smoothly. Zee responded quickly to our inquiries and Katy delivered our "new" car to our home in a safely and timely manner . Overall, Excellent communication, attention to customers, transparency and the service is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Zee and Katy were great helps! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Lavar Frederick is my service guy, and he has been...
Lavar Frederick is my service guy, and he has been excellent! The reason I bought a new car was to not visit service centers as much. Fortunately all has been covered under warranty, that concerns me for when the warranty runs out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Confusing, slow, i don't have 25 words for you. People...
Confusing, slow, i don't have 25 words for you. People will not do surveys with such restrictions. This survey is confusing. I would not recommend this dealer
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. Unfortunately we cannot control the word requirement for our reviews, it is set by the review site. We do apologize for any inconvenience this may have caused you. Please don't hesitate to reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager
Best car shopping experience I’ve ever had! Cameron was a...
Best car shopping experience I’ve ever had! Cameron was a blast to work with! Hands down would recommend to anyone looking to buy a new or used vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Cameron was a great help! Thank you again for your business and recommendation, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
OK but could improve
My 2018 KIA is still on warranty. When I had a problem and explained it thoroughly, they did not fix it and said they could not reproduce the problem. The customer service is great but I needed to have my car's issue fixed too! I heard many times that KIAs are good cars. Maybe the new ones are but the warranty service part did not help me this time.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wanda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we weren't able to help reproduce the issue you're having, and we apologize for any inconvenience this may have caused you. Please don't hesitate to reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
Diana Bale was outstanding friendly knowledgeable and...
Diana Bale was outstanding friendly knowledgeable and helpful she is one of the reasons after I bought my car here that I continue do you do my services here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
The staff are caring and courteous. The mechanic was...
The staff are caring and courteous. The mechanic was knowledgeable about the issues with my car and the repair was quick and inexpensive. They always wash the car before I get it back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager