Reviews
Services department was relatively quick for an oil...
Services department was relatively quick for an oil change (45 minutes). People were friendly and waiting room was clean and comfortable. Would highly recommend to friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Just a quick, hassle-free servicing, with a little help,...
Just a quick, hassle-free servicing, with a little help, a little care and a little magic from the one and only, THE Diana Bell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
my service rep was awesome but the work I needed was not...
my service rep was awesome but the work I needed was not performed. I asked for a total diagnostics of my car they just fixed what I asked for.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience caused. Please reach out if you have any further questions or concerns. Take care. Best regards, Madison Magnus, Customer Relations Manager
The whole service department is well run and friendly....
The whole service department is well run and friendly. Jason Dale goes above and beyond by knowing me by name and by my car. He does not try to upsell me on the service and is very knowledgeable about what my car really needs. They keep my car healthy and treat me with respect!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and our team are a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
We had a great experience. The part for my car was...
We had a great experience. The part for my car was backordered due to COVID, but service department gave us a loaner car. We were very appreciative!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great Service Dept
Jason Dale is great in Service! He always knows who I am and is thoughtful and conservative about his suggestions!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason is always a great help! Thank you again for your business and kinds words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Camillie is always an EXCELLENT help. She had great...
Camillie is always an EXCELLENT help. She had great customer service skills. She’s amazing 🤩 I’d recommend her to anyone needing a Service at this location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Service was great. I did not have to wait long at all....
Service was great. I did not have to wait long at all. Mikey was also great by explaining every thing and giving me a straightforward price. will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mikey and our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
As always, another great experience and time well spent...
As always, another great experience and time well spent with my Service Rep, Ms. Diana Bell; she is awesome!! I will be back again to get my car serviced!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Katy was attentive and patient. I test drove a lot of...
Katy was attentive and patient. I test drove a lot of cars, even went to lunch and came back and she was just as nice. She also knew the features and described them well. I would recommend her. Was a great and understanding sales team. Mike Boyd on the other hand should step back and work on his approach. He basically told me that my car needed an update even though my car was in service 2 weeks ago. I could check the computer and software is up to date. Upon googling and talking to others, the Apple car play not working is a known issue with Kia’s. We will see if the service team is able to turn this around and fix the issues my vehicle has been having, most concerned with the transmission.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very pleased to receive your 5 star rating and to hear of your positive recommendation of our sales team and experience. In reference to the issues your vehicle is experiencing, we are certain our service professionals will be able to diagnose the cause of your issues and produce a remedy. There are 58 manufacturers that have over 600 Car Play-compatible car models. Most all of the 58 manufacturers who offer Apple Car Play will have or are having connecting problems at one time or another and these issues are normally due to Bluetooth connection problems or the iPhone software needing updated (latest version of iOS), or the Car Play system within the vehicle needing updated (firmware updates) because of the technology advancing at such a rapid pace. Engine computer diagnostics will not be able to determine if a vehicle’s stereo firmware needs to be updated. Thank you for your feedback! We greatly appreciate it, and thank you again for your business. - Madison Magnus, Customer Relations Manager
Madison, you clearly didn’t read the review fully and I have opened up a case with Kia Consumer and may have to escalate further. The issue to Apple CarPlay should have been disclosed. Further, Mike, the manager, somehow was UNAWARE of an issue with Apple CarPlay but everyone else some how knew!? Okay! Additionally, my Apple CarPlay was not fixed as they didn’t install an update as it was for on lot vehicles only, which is where my car was before buying. Let’s add that when I called Kia consumer, they were confused as to who told y’all this that it was open for all cars and they were confused as to why you didn’t install the fix! I’ll be submitting a new dealer rating that relates to the severe disconnect between all the departments.