Reviews
We are very impressed with Jim Ellis Kia. Mike Boyd, the...
We are very impressed with Jim Ellis Kia. Mike Boyd, the GM, was very professional and customer friendly in helping us work through the entire purchase process. Can't say enough good things about Mike...he's terrific. Our Sales Rep Bryson Smith was terrific as well. His knowledge of the Telluride EX and its features, technology, and safety characteristics is very impressive...plus he was very patient in helping us learn how to set up and use everything. He is a genuine sales professional, competent, friendly and responsive. Finally, our business/financing rep, Brandon Pond, was also very competent, friendly and thorough in explaining and executing the various documents required to handle the trade-ins and purchase process. He's got a lot of capability and a bright business future. All in all, we are extremely pleased with our experience in dealing with Jim Ellis Kia and will strongly recommend it to our friends and family who are considering an automobile transaction in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team was a great help! We're so glad that Mike, Bryson & Brandon were such great helps, and we hope you love your new Telluride EX. Thank you again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Service Advisor Diana
Dropped my Sorento off for service recall. Diana my Service Advisor was wonderful. She took immediate care of me and got me in and out of the Dealership quickly. Diana called me twice to keep me updated and informed of the progress of my vehicle. This is a refreshing change from other Dealerships. I recommend Jim Ellis Kia if you own a Kia to have it maintain and ask for Diana,
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
The only feedback I have is about the pricing. This...
The only feedback I have is about the pricing. This location has repeatedly talked down about having my car serviced outside the dealership, yet I was quoted $750 for a brake and transmission flush with the dealership and $330 to have the same work done at a reputable maintenance chain. I did not ask Kia to give justification for the large price difference but the price is solely why the work was taken elsewhere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. In regards to our pricing, all of our technicians are Kia certified and trained, however we do our best to keep our pricing competitive in our area. We thank you again for your business and feedback. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
The service manager Jason was awesome! He’s professional,...
The service manager Jason was awesome! He’s professional, attentive and gets the job done. He’s a valuable asset to your operation and I want you know, it’s important to have someone like him to represent your brand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
We received excellent service. Kia as a corporation was...
We received excellent service. Kia as a corporation was extremely helpful in taking care of a recall and the local dealer did an amazing job communicating the process and getting the job done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
This dealership is so very attentive, professional, and...
This dealership is so very attentive, professional, and does a great job to ensure complete satisfaction! My service advisor, Jason Dale, was extremely honest and fair about the price of my service and went out of his way to ensure my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Btaylor.roswell, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care! - Madison Magnus, Customer Relations Manager
Windshield was cracked when I picked up vehicle. Jason...
Windshield was cracked when I picked up vehicle. Jason blamed it on dealers car wash. No known or visible crack in window when dropped off.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we would love to get more information from you. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. Best regards, Madison Magnus, Customer Relations Manager
Katy helped my family customize our Telluride to exactly...
Katy helped my family customize our Telluride to exactly what we were looking for. Katy met with us several times, upon our request, to go over the features and car specifications we were looking for. Katy always responded to our messages with accurate and up to date information, even after the purchase was complete.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jfleming, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care! - Madison Magnus, Customer Relations Manager
Just awesome 👏! Taking care of my vehicle from the team...
Just awesome 👏! Taking care of my vehicle from the team of Kia at Jim Ellis was a fun one , every one was friendly yet helpful! Thank y’all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Samadam1, your positive review means a lot to us and we’re happy we could help you! Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care! - Madison Magnus, Customer Relations Manager
Best experience ever for buying a car. Started off on the...
Best experience ever for buying a car. Started off on the internet. Bryson Smith was attentive, honest and fast. Found what I wanted and got a great price. I was only at the dealership about an hour to do the paperwork. Met the Mgr, Service Mgr, service tech before leaving.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson & our team could help out! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Bobby64, your positive review means a lot to us and we’re happy we could help you! Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care! - Madison Magnus, Customer Relations Manager