Reviews
I had an issue with the engine in my 2014 optima, they...
I had an issue with the engine in my 2014 optima, they paid for a rental for me to drive for a week while they got the new engine shipped and installed. All I had to do was get the car to them and pick it up when they were done, it was an extremely smooth experience, Lavar in their service department made sure I always knew what was going on thought the whole process. Great customer service and great work done on the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Lavar always make sure I’m taken care of. Great customer...
Lavar always make sure I’m taken care of. Great customer service!! I will definitely recommend this dealership to others. Thanks again for Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar and our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Above and beyond thank you for the exceptional...
Above and beyond thank you for the exceptional service. He was pleasant and easy to work with and asked if there was anything I needed looked at on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Katy is a treasure to the world of car sales. She does...
Katy is a treasure to the world of car sales. She does her job in such a down-to-earth way, you aren't pressured at all to buy, and if you do buy, much as the case with me, you drive out feeling like you made the right choice. If you ever need a new car, Kia or otherwise, I urge you to seek out Katy at the Kia Dealership in Kennesaw. You'll not only leave a nice, shiny new vehicle, but with a new friend, if you don't already know her otherwise. Thank you for all of your patience as we perused the lot looking for that perfect car. I am in love with mine! 11/10, I would buy from Katy again, no matter where she sold cars! Extra kudos to the management there for not taking their jobs too seriously and being nice to your customers. I usually find managers to be uppity and come off as "I'm better than you." Not here, they act like a good person should, so there's that!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jonathan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katy was a great help! We're so glad that our team could help out, and we hope you love your new vehicle. Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great Kia Service
Diana and the team at Jim Ellis Kia always take good care of my Kia Sedona. Diana always makes sure I get the best possible deal and I leave with my repairs and maintenance completed and my car nice and clean. I will continue to come here for my car service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Virginia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
New car
Great customer service every time I go for oil change they are awesome
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nicole, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Everyone was very friendly and professional our visit...
Everyone was very friendly and professional our visit turned into a rather pleasant purchase and I would recommend these specialist to any one I know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Katy was such a pleasure to work with! She made my first...
Katy was such a pleasure to work with! She made my first car buying experience so easy and stress free. I cannot recommend her enough!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Haley, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katy was a great help! Thank you again for your business and recommendation, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
I had left 3 messages over a 2 week period for oil change...
I had left 3 messages over a 2 week period for oil change including the on line chat and no one called back Stopped in Thursday to make appt in person and Lavar fit me in and out the door in 45 mins
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We apologize for any inconvenience our phone system may have caused, but we are so pleased to hear about your experience with us, and we're so happy that Lavar could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Fast Friendly Service!
First time to Jim Ellis Kia today for a simple oil change. I was able to schedule ahead online which was nice. When I arrived I was greeted and taken care of quickly, given a tour of the facility and kept up to date on the status of my vehicle. My service advisor was super nice, as were the receptionists and my vehicle was washed and vacuumed before it was returned to me. Glad to know I have a trust worthy dealership nearby when my car needs service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordyn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager