Reviews
Excellent responsive service, dealt with vehicle issue...
Excellent responsive service, dealt with vehicle issue quickly and professionally. Accommodated all my needs and resolved a potentially disruptive issue with very little disruption to my schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I was very pleased with the staff at Jim Ellis Kia of...
I was very pleased with the staff at Jim Ellis Kia of Kennesaw. They had the Kia i was interested in waiting for my test drive. After test drive, i thanked the salesman and told him i would make my decision and call on Monday. He did not pressure me of try to get me to buy the vehicle NOW. He respected my decision. Well, i bought the 2018 Kia Sorento.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope you love your new Sorento. Take care! - Madison Magnus, Customer Relations Manager
I don't like when a dealership adds things to a car that...
I don't like when a dealership adds things to a car that I don't want, don't like, and would never ask for, then expects me to pay 10x the price for them. The car wasn't fully prepped when I got it - there was trash in the console and plastic film stuck all over the interior and under the hood. Plus, in spite of me asking them to fully charge it before I got it, it was delivered to me with about 87 miles of charge left on it. Their inattention to detail made a bad impression, and I'll find somewhere else to have it serviced rather than risk substandard service again.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Please accept my sincere apology that we have failed to meet your expectations. I appreciate and need the feedback. If you would allow, I would sincerely appreciate the opportunity to make things right and restore your faith in our Kia store. Please reach out to me at mikeboyd@jimellis.com at your convenience to arrange a call. - Mike Boyd, General Manager
The Service Team is awesome, Diane is like family! It's...
The Service Team is awesome, Diane is like family! It's always a pleasure to visit. She is always so knowledgeable about the being performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team are always a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
The service has always been excellent. I recommend this...
The service has always been excellent. I recommend this dealership to anyone who asks me where to go to buy a KIA of to get their KIA serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Jason was amazing! I always feel uneasy coming to the...
Jason was amazing! I always feel uneasy coming to the service department of a dealership because it's easy to get ripped off. I didn't feel that way at all with Jason. He made me aware of what was needed throughout the process and always made sure I was in the loop. I really appreciated his service. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
2016 Kia Sorento Serviced 2/20/2021
Total charged was much higher that initially quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Albert, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
No complaints, everyone was nice, especially Dianna Bell....
No complaints, everyone was nice, especially Dianna Bell. She goes above and beyond to try to get me the best price, she knows my budget is tight.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Wonderful customer service
I was in for a routine oil change and tire rotation. The customer service here is exceptional. Very comfortable waiting room. It was a fast and easy process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laura, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I bought my 2021 Kia Soul from this dealer. This is my...
I bought my 2021 Kia Soul from this dealer. This is my third soul and this was by far the most pleasant purchasing experience. I am using them for routine service. They have wonderful customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager