Jim Ellis Kia of Kennesaw

Overall, it was a great experience. Everybody was very responsive and professional. Brett Jones was very friendly, knowledgeable, and easy to work with. I really appreciate his follow-up after the sale to make sure I was happy with my new car. I would definitely recommend this dealership and these people.

Very helpful sales team. Listened to what we wanted and needed in our Telluride and worked with us to deliver on what we needed. We ended up preordering a car and they called each week to give us a progress on the delivery date (which they met) and to ensure we knew they were continuing to support our needs.

I took my car in to your dealership because of a Check Engine light- once an appointment was scheduled and the car looked over by your service department. i was told that there were some repairs needed - an Oil Control "Sensor""that was not covered under warranty and would cost $348.20 to fix-an Oil Change - Fuel System Cleaner@$24.00 - Cabin Air Filter@$67.45- Transmission Fluid Replacement@ $291.95- Valve Cover Gasket was leaking and needed replaced @$417.38. I asked why the replacement of the of the Oil Control Valve "Sensor" - Valve Cover Gaskets were not covered by warranty- was told the Oil Control "Sensor" wasnt covered after 80,000 miles (small print on the 100,000 mile warranty) They ended up covering the Gasket replacement and I chose to take the car somewhere else to have the Oil Control "Sensor" replaced using the part number listed on the service department documents(which none of which say SENSOR anywhere on the part description- well not only was that part not able to be found using the numbers supplied by your service department but when they ran a Diagnostic check they found 2 codes both minor (P0014 and P0456) but nothing remotely referring to an Oil Control Sensor needing replaced. The Oil Change would have eliminated code P0014 and the fuel system cleaner would have taken care of P0456. As far as the Transmission service I have always taken my care in for all service needed as recommended and this was changed in an earlier appointment and was not needed again. I'm very disappointed in Jim Ellis Kia and feel that they were adding unneeded work $$$$ and I was being taken advantage and gouged. On top of all this I was charged $135.00 for them running a diagnostic to check the "Check Engine" light- I mean pile the $$$ here. In these trying times that is a bad representation to give someone that has been a loyal customer I have been involved in buying 3 Kia's from your dealership but you will get no more business from me- you will only see me for warranty work in the future and I will take my car to a more trustworthy source for any scheduled maintenance and especially for any Check Engine light so that I am not overcharged and taken advantage of- Shame on you.

I was,charged for a service I did not ask for also I had an appointment and waited for 90 minutes

Austin was able to clearly explain the options included in each of the Telluride trim levels so that I was able to select a Telluride that had the options I wanted.

Great environment! Took very little time to be assisted on the lot with no prompting and no appointment. Very up front experience, no unnecessary haggling or defensive bargaining. Explained what I wanted and how much I wanted it for and we were able to do a deal. Professional and eager salesman that also maintained a low pressure demeanor. Would very much recommend Jim Ellis Kia for repeat business or first time buyers.

Kathryn helped my wife and I through our first new car purchase! She kept my wife and I comfortable and treated us with great care. Great customer service.

Awesome, fast and friendly service. I will be back. Camille was so wonderful and helpful. She had the best energy. The complementary Lyft was also so helpful.

Diana is such a joy to work with. She is very perceptive and empathetic. She makes sure you understand what needs to be done and how that will affect the whole process. She is tireless, friendly and someone that I trust.

Diane is ALWAYS a joy to work with! I drive from to Tucker Ga to this location for the excellent service. I love this location!!