Jim Ellis Kia of Kennesaw

Ms Diana Bell is an outstanding Service Advisor. She explained everything concerning the services needed for my car in a very personable and easily understood manner. I appreciate her knowledgeable demeanor and personal touch.

This service team is always efficient, organized and friendly with excellent communication. I find they tend to get my service done faster than anticipated and go above and beyond to make sure I am a happy customer.

I've been taking my 2016 Kia to them for almost 2 years. Waiting time is high, with or without appointment, with and without covid. Camille has been great every time, but today I called because my headlight was down. A guy answered, no name provided and told me system is down, and he won't be able to charge me, because there is a charge to look at it (of course, I don't expect them to do it for free). Told me go to AutoZone and "get a new bulb, almost sure that's all is needed". There are people like me that don't do DIY on cars, I'll be changing to another service provider.

Although a misunderstanding occurred, both the service manager and service representative worked diligently to solve the problem. After trouble shooting the service team was able to determine problem and repair.

Everyone was friendly. Denzel was professional and very pleasant. I wish we had continued the process with him and not passed on to another rep.

Friendly service, attentive, helpful. Appreciate the great service and knowledgeable staff. Twenty five word minimum is annoying though, please adjust this in the future. thanks.

It took seven hours for service to determine why the check engine light came on in my nearly brand new car (less than 5000 miles on it). I called service for an update SEVEN times. Every time, I got connected to a phone that just kept ringing. I had to text my my sales manager and ask him to find out why service reps weren't available before someone finally got back to me. When I arrived to pick up the vehicle five hours later, it wasn't ready for me. And they had misplaced the keys and spent fifteen minutes searching high and low to find them. When it was all over, I got a "Sorry for the hassle" from a rep as she walked by me and handed me my keys, not even stopping her stride to say the words. Terrible experience. What kind of hassle am I in for when my car is a few years old and something really goes wrong?

Mikey in the service department was great! He assisted with two recent service calls, met me at the service door, provided great customer service and let me know the mechanics were able to repair my existing wind shield wipers and also replaced a tire that had a nail. He called both times and let me know my car was ready in the time window he advised.

Diana Bell is the best. My partner and I always frequent this dealership and she is very helpful. I would no doubt always recommend her from KIA

I was in the dealership today for scheduled routine maintenance. Very efficient! As soon as I pulled in there, they were at my window to offer assistance. Everyone was so courteous and helpful. Camille was the BEST service advisor EVER! She kept me updated thru the process, answered all my questions and was just a pleasure to work with. I could not have asked for a better visit. Thank you for the Outstanding Customer Service Jim Ellis KIA !