Reviews
The service appointment was prompt and the entire service...
The service appointment was prompt and the entire service team was very professional, courteous and friendly. I was very pleased with the entire service process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out. Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Mark was the one who assisted me at my visit. Very...
Mark was the one who assisted me at my visit. Very personable & NOT pushy. He informed me of the things that need to be done with my vehicle but did not pressure me since I was really only there for an oil change..lol Nice family-type atmosphere as well :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I always service my Kia Soul here ,they are very...
I always service my Kia Soul here ,they are very professional, friendly and honest. I always receive the best service. Lavar Frederick always treatsme with respect and gives me the most competitive pricing on my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar is always a great help! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Visit was great. But I called twice about an issue and...
Visit was great. But I called twice about an issue and was told I would receive a call back from a service advisor and I never got a call to solve the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest experience, it means so much to us. We are disappointed to learn about the situation you have described, and we apologize for any inconvenience this may have caused you. We will be addressing communication issues to ensure proper levels of information in the future. We want to make sure every customer gets all the information they need to keep updated on their vehicles visit. Please don't hesitate to reach out if you have any further questions or concerns. - Madison Magnus, Customer Relations Manager
Did not do car wash or vacuum car. Finance member was...
Did not do car wash or vacuum car. Finance member was supposed to email info on a extended warranty and ever did. They don’t seem to care much about customers once the deal is sold.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we would love to have the opportunity to turn your experience around. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com to discuss this situation in more detail. We look forward to hearing from you. Take care. - Madison Magnus, Customer Relations Manager
This review is based on Greg's outstanding service. We...
This review is based on Greg's outstanding service. We felt no pressure and left with exactly what we wanted. After Mr. Dugan's low ball on the trade-in, it was Greg that made the deal happen. Greg Landry was fantastic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Thank you , we have been a part of Jim Ellis of Kennesaw...
Thank you , we have been a part of Jim Ellis of Kennesaw for over three years and they are still the dealership for me. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so incredibly happy to have you as a part of our Jim Ellis Kia of Kennesaw family. We're so glad that we've been able to take care of your car needs for over three years and have you as a loyal customer. Always reach out and let us know how we can help. Take care! - Madison Magnus, Customer Relations Manager
Everyone in the service department is extremely nice and...
Everyone in the service department is extremely nice and thorough but it’s always a good day to see Lavar I love working with him. However this Kia could either offer coupons more often or drop the oil change price about $10-$15. Lets keep the $50 oil change and tire rotation going!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar is always a great help! We thank you again for your business and kind words, and we truly appreciate your input on our coupons and current specials. We hope to see you next time, take care! - Madison Magnus, Customer Relations Manager
Driver side mirror (black in color) was being replaced...
Driver side mirror (black in color) was being replaced under warranty for motor failure. The service advisors were very nice and professional; they took care of everything including getting me a ride home and back when the car was ready. The problem was when I looked the car over I immediately noticed the service techs replace my black mirror with a brown one. So I ended up waiting around for another half hour for them to change the color cap back to the original color.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We would love to have the opportunity to turn your experience around, so at your earliest convenience please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
It started out terrible. Lavar made things happen. Don’t...
It started out terrible. Lavar made things happen. Don’t don’t bother with LISA KING. SHE IS A BS’er! Thanks Lavar for helping.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair