Reviews
Excellent Experience
Cameron and Greg were great. Answered all my questions. Were straight-forward and honest. I got a great deal with a minimum of hassle and I look forward to driving my Kia for the next ten years.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Cameron & Greg were great helps! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
Great service every time I’m there. I never feel like...
Great service every time I’m there. I never feel like they try to over sell me when I’m in just for some basic maintenance. Even have free Uber to and from while maintenance is done if you live close! Camille is awesome, ask for her!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Extremely displeased with the service provided. I believe...
Extremely displeased with the service provided. I believe that deceptive practices are in play. As a consumer I will not patronize Kia again due to......
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so sorry to hear about your experience with us, and we would love to have the opportunity to turn your experience around if possible. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
Very welcoming place, I met the service manager (Chris)...
Very welcoming place, I met the service manager (Chris) in the area where you pull up. I thought he was just a worker because he was pulling the cars in and putting the stuff in them. Very nice and welcoming. The staff is better now than ever. There is just a different vibe when I go there. I like it. Everyone was great. Thank you for being the best kia place I have been 💘
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Hi Please let us know if there is ever anything else we can do for you! Safe travels! , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
From initial phone call to service department to service...
From initial phone call to service department to service rep Lavar giving me all of my options for repairing my car every Employee I dealt with very Professional and Courteous. I’m a first time Customer and look forward to using this Dealership for future sale and service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Your comments keep us motivated and working hard for all our guests, Joekit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great Job!!!
I purchased my used 2016 Kia Sorento from Ed Voyles in 2018; unfortunately, it is almost impossible to get a service appointment in their shop in a timely manner. As a result, I went to Jim Ellis to get my car serviced. I was fortunate to work with Jason Dale who is an amazingly knowledgeable and helpful service advisor. He walked me through what I needed to do to get my car up to snuff. In addition, he made me feel like I was at home despite buying my car from another dealer. I really like Kia automobiles, and I'm sure that I will get another one in the future. If service like Jason provided is the way Jim Ellis does business then I know I want to buy my next car from their dealership. Great job all around. Thanks Jason!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help. Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Awesome customer service from Jason Dale. Requiring 25...
Awesome customer service from Jason Dale. Requiring 25 words for a review is the stupidest thing i have ever seen. Jason always does and outstanding job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
The engine blow up because a poor design. KIA has...
The engine blow up because a poor design. KIA has recalled other cars with same engine but not the Kia forte!!!! Jim Ellis Kia did NOTHING! They blamed it on the oil changing company that i use. It just goes to show that Kia and Jim ellis does not give a $$$$ about its customers. This was the first and last Kia i will ever buy! Buyer beware!!!!!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We extremely regret the trouble you had with your Kia Forte. Jim Ellis Kia, and Kia Motors would have been glad to help you in any way that we could if it had been possible. Unfortunately, there were no records with Kia or with our dealership that you had provided the recommended maintenance and oil changes required to maintain your warranty protection. Your vehicle had 97,000 miles on it, you were not the original owner, and you did not have an extended protection plan. The 10yr/100,000 mile limited powertrain warranty only exists with the original owner, and with subsequent owners it stops at 60,000 miles. Be that as it may, Jim Ellis Kia and Kia Motors were willing to try to get your engine covered as a good-will claim, if you could have shown that the vehicle had been maintained and the oil changed within the recommended scheduled intervals. With no supporting records to show the engine was protected with regular oil and filter changes, there was nothing we could do to help unfortunately. Without the necessary oil and filter changes, the engine is exposed to increased wear and tear damage outside of the norm which could lead to engine failure. In order to keep manufacturer warranties from being voided, maintenance records are imperative. Again, we regret the experience you had with your Kia Forte, and we apologize we could not help you more in the situation. - Madison Magnus, Customer Relations Manager
Greg was amazing and a wonderful salesman’s. I’m really...
Greg was amazing and a wonderful salesman’s. I’m really excited about my new car and how he was able to make the process simple and quick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Great Buying experience!
Great Buying experience! James was easy to talk to and answered all of our questions. He was upfront and honest. Would buy from Jim Ellis again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that James was a great help. Thanks again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager