Reviews
Great place Great staff
Great service they do a great job, i will recommend this place to my friends Diana is great to work with the store is nice and clean,great coffiee and snaks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Responsive and pricing is good....almost.
I contacted them about a 2019 KIA Soul EV they have. They advertised a very good price on the car, so I had them work up some lease numbers. They were higher than the other dealer I was working with, so I wanted to see a breakdown. $1295 Jim Ellis Package, which includes window tint (not legal in my state), exterior and interior protection. Seeing I am 4 hours away from them, this package is worthless to me. Then the $699 doc fee. So that added $2,000 back onto the price of the car. No wonder the lease number did not add up to what the other dealer quoted. If you do not mind paying for things you do not want and high doc fees, then they are very good to deal with, albeit a bit lazy. No phones, all by text. That is VERY unprofessional and lacks the personal touch.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we apologize for any misunderstanding in regards to the communication by text. If you have any further questions or concerns, please feel free to reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. Take care! - Madison Magnus, Customer Relations Manager
Service is quick and efficient!
The dealership is practicing safe COVID 19 interactions. The service was quick and efficient. I would recommend this location highly. Lisa kept me informed of the timeline for the replacement of my engine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Lisa was a great help! Thanks again for your business and recommendation, we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
We only use Jim Ellis for the remainder of our K900...
We only use Jim Ellis for the remainder of our K900 maintenance contract. I brought out Soul in a couple of weeks ago and the service person said it expired 3 months prior. I asked about this happening in the middle of a pandemic but that made no difference, I still got charged $80 for oil change. The only reason we still use service is because Diana Bell takes care of us. My three rating is for the dealership overall. I rate Diana a 5 every time. She is that good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Diana was a great help! Thank you for your business, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Diana
Diana is great as , she gets right to me and does all she can to get me out the door in a timely manner, she even worked with me after she was off with a mishap with my vehicle that wasn't her fault
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Replacement of Recall item
We arrived at 7:00am for a 7:30am appointment. Repair was to take 1-2 hours. Our car was mixed up with another car and we finally left the dealership at 11:30am. Very poor service.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described. We would love to have the opportunity to turn your experience around, please reach out to us at 770-362-1261 to discuss your situation in further detail. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
Good experience! Strange without Robbie this time but...
Good experience! Strange without Robbie this time but Jason was great! Will be back in with my other car (Soul) in a few weeks. Always have had great experiences with the service department. About 8 - 10 yrs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Jason was a great help. Thank you for your business and kind words, we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Amazingly genuine and would do business again. We loved...
Amazingly genuine and would do business again. We loved our experience. Very personable. Would recommend him. And He wants to see ya in a kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
As always great service. Diana was very thorough about...
As always great service. Diana was very thorough about prices and service recommendations. I would recommend Kia to all my friends and family. Will go back for breakers next
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Diana was a great help. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager
Finally bought my Telluride
Overly impressed with JE Kia Kennesaw, they went above and beyond with a situation completely out of their hands. Will be back and telling everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Lauren and Cameron, we sincerely appreciate your patience, and your business with Jim Ellis Kia. We are looking forward to exceeding your expectations in our service department as well as we help you maintain your beautiful Telluride! Have a wonderful 4th of July, stay safe, and we will be looking forward to seeing you soon! Sincere thanks, Mike Boyd-GM