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Ultimo Motors North Shore

(98 reviews)
Visit Ultimo Motors North Shore
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(847) 592-0623 (847) 592-0623

Reviews

(98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ultimo Motors North Shore from DealerRater.

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Cars Without Titles. Beware. Illegal.

Stay away. I paid cash 100% for a car and extended warranty more than 3 months ago. No title. Can't drive the car because I can't register the car. So the transaction was Illegal, staff made false promises, lied about the title, said all the paperwork was coming from main office. Now, the deflection, the lack of remorse and selfishness from this business is most troubling. They don't value the customer, or they would take the car back. Broken contract. Do the right thing. Don't believe them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
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Dealer response

Janie, We are sorry to hear your situation. We have already responded to the issues and if there is anything else you need, please don't hesitate to contact us directly. Sincerely, Ultimo Motors

Sham, shady, old school swarmy used car salesman and...

Sham, shady, old school swarmy used car salesman and dealer. Broken contract. Failed promises. Sold me a car for payment in full, plus extended warranty in cash transaction. I asked for all paperwork, but the dealer never had the title. I believed them. Don’t fall for their BS. No response. No resolution. No title.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Janie, We are sorry to hear your situation. We have already responded to the issues and if there is anything else you need, please don't hesitate to contact us directly. Sincerely, Ultimo Motors

After quite a bit of back and forth with Ben of Ultimo...

After quite a bit of back and forth with Ben of Ultimo North Shore, we agreed to purchase a vehicle at the listing price and submit a deposit. A few hours later, Ultimo contacted us and informed us that someone else had come to look at the vehicle even though we had already agreed to purchase the vehicle and submit a deposit. Fast forward a few hours later, Ultimo calls us and informs us they will be selling the vehicle to the other buyer even though we agreed to buy the vehicle and submit a deposit 4 hours prior. The staff at Ultimo are highly unprofessional and will not hesitate on wasting your time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

Highly unprofessional service. After agreeing to purchase...

Highly unprofessional service. After agreeing to purchase a car from Ultimo North Shore at the listing price, they informed us that they would rather sell to a local buyer who came to look at the vehicle SEVERAL hours after we agreed to submit a deposit. I would not recommend purchasing from this location if you're not a local buyer as they will waste your time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

Dealer response

We understand your frustration. We would like to speak to you directly about the situation. Please give us a call at 847-565-6507. Thank you.

Consumer response

I inquired about the 2017 Audi TT you were selling on 1/28/2022 and corresponded with your sales representatives and manager over many phone calls and texts. If you don't see my name in your customer database then you have a much larger issue with tracking your customer interactions. Nonetheless, stay away from this business everyone!

Highly unprofessional and would not recommend

After quite a bit of back and forth with Ben of Ultimo North Shore, we agreed to purchase a vehicle at the listing price and submit a deposit. A few hours later, Ultimo contacted us and informed us that someone else had come to look at the vehicle even though we had already agreed to purchase the vehicle and submit a deposit. Fast forward a few hours later, Ultimo calls us and informs us they will be selling the vehicle to the other buyer even though we agreed to buy the vehicle and submit a deposit 4 hours prior. The staff at Ultimo are highly unprofessional and will not hesitate on wasting your time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
2 people out of 2 found this review helpful. Did you?
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Dealer response

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

I test drove a car and was still in the process of...

I test drove a car and was still in the process of looking. I called the next week and the vehicle was still available. I wanted to schedule a dealer inspection and was told the Porsche dealers do not preform PPI's. I called the Porsche dealer and they do. I was then told that must have changed and it is the dealer's policy to not allow the vehicles more than 5 miles from their showroom. The recommended a performance shop that would do the inspection. I choose another and was told that is fine and I scheduled the appointment. I got a call the next day telling me the car was sold. I understand that they are in business to sell cars. I would have thought I would have been given the opportunity to make a decision before selling to another.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. We have passed your information to our Managers to ensure this will not happen again. If there is anything we can do, please let us know. Sincerely, Ultimo Motors North

I don’t recommend it to buy from this dealer

I don’t recommend it to buy from this dealer because they play with the people and they lied to them the general manager he’s name Alan he’s liar and the sales person Carlos he’s liar to they play and change with the price don’t trust them yesterday I bought car from them and they play with me and a liar to me they make me angry when I leave the dealer 😡😡😡👎👎👎

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. We have passed your information to our Managers to ensure this will not happen again. Sincerely, Ultimo Motors North

Purchased a $100,000+ Tesla X 10 minutes after contacting...

Purchased a $100,000+ Tesla X 10 minutes after contacting Ultimo. The sale was fast, but service was mediocre. I have been bugging them for my title for 4 weeks now... they always say "we will look into it"... no return or follow up. NOW... my temp plate will expire tomorrow. Still nothing... except..." we will look into"... I expect white glove service .... got "hands off service"... love car...but service sucks.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. Please contact us directly at info@ultimomotors.com and we will be able to assist you further. Sincerely, Ultimo Motors North

Consumer response

I have been in contact with ULTIMO. Still not resolved.

Dealer response

May I ask who you have spoken with so I can personally look into this for you?

Consumer response

David Zymali, Carlos Silva, Office Manager..... the list goes on....

Dealer response

What is the name you purchased the vehicle under?

Consumer response

Michael Lirones

Dealer response

Let me look into this for you and follow up. Thank you

Dealer response

Our office stated they sent an email on 12/8/21 with documents and an update on the title. Please confirm if you have received this.

Consumer response

Info was supplied but was UNSATISFACTORY... I still have a 100k vehicle I cant drive because ULTIMO sold me a vehicle without the TITLE in hand and ready to transfer. This should never have happened. My car is still UNREGISTERED thanks to ULTIMO.

Dealer response

I completely understand. We will have someone contact you to discuss further.

Scott was a thorough and pleasant in my transaction at...

Scott was a thorough and pleasant in my transaction at ultimo. My trade in and purchase process was handled with ease and was flawless with multiple finance offers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful comments. We appreciate your business and we look forward to seeing you again at Ultimo Motors North Shore.

Great Job

I found a car online I like I reached out to the dealer and assistant manager Tomasz emailed me back with his personal phone number we set up a time and a day I came up and drove the car liked it and bought it one of the best experiences I had with the dealership and the salesman Tomasz Made me feel like one of the family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled you had such a wonderful experience at Ultimo Motors North Shore. We are glad Tomasz was able to assist you. We look forward to seeing you again at Ultimo Motors.