Reviews
Customer for life
Will return. Loved the service. No pressure to buy or pick a specific car. Will recommend to all friends and family. Will request Joey in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience at our dealership. Thank you for your recommendation and if you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Positive experience
The people at this dealership, especially Gregory, are friendly and very welcoming. Gregory communicated with me effectively and he was also respectful as well. I went to many different dealerships but this one immediately made me feel welcomed. All of my questions were answered throughout and I left as a very happy owner of 2016 Hyundai Tucson!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're glad to know that Gregory was able to provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Very impressed
Larry Brown is the best! He is more interested in customer satisfaction then selling cars! I would reccomend anyone looking for any Checkard Flag dealership see Larry!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of your experience with Larry at our dealership and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700
Poor Quality Repairs
In April 2016 I took my car to Checkered Flag for routine maintenance. While there they told me my battery was going bad. I found that odd since I had experienced no trouble with it. It had been covered in ice for a week, keep in storage for over a year and generally just not driven but had always started without a moments hesitation. But since this was a Hyundai dealership I took them at their word and had the battery replaced. Skip forward 6 months and after sitting for a whopping 7 days in 30-60 degree weather my "new" battery failed to even open the car doors much less start. A phone call to AAA and I was on my way to the dealership to figure out what was up. What did they have to say about my battery? The lady on the phone suggested I just let it sit too long without driving it. The service manager implied I had left the lights on (they are automatic and even when they are not they shut off). He then told me my mistake was having the car jumped. I should have called them and they would have sent a tow truck to bring my car to them so they could see for themselves it wouldn't start. Only then would the warranty be any good. Needless to say I will not be going back there again unless my car is being towed there to get the battery replaced. I am rating them good in friendliness only because I saw an employee help a mother and daughter make hot chocolate not due to anything I experienced.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this feedback, Carl. I apologize that you were unhappy with your recent visit to our service department, and I would like to speak with you so that we can move forward and create a positive business relationship together. Please contact me at your earliest convenience. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com 757-490-1111 Ext. 4700
Outstanding customer service!!!!
This has been by far the best dealership I have gone to. The staff was quick to help me. Lissa was friendly and patient when I was asking a million questions. If I could give her more than 5 stars I would've!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sean, this 5-star review that you left for us is greatly appreciated. Thank you for sharing these kind words about Lissa and the rest of the team. Please don't hesitate to give us a call if you ever need anything! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Two thumbs up.
I will definitely recommend checkered flag hyundai to my friends. Adam Hamilton was very helpful and nice. I have been a satisfied customer since 2013.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing us this excellent feedback. I appreciate knowing that our team is giving 5-star customer service to all of our clients. Have a great day! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Excellent Experience
I highly recommend working with this dealership! They took the time to make sure everything was just right. I love driving my new Hyundai! They have a great selection and will work with you to get exactly what you want.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for this thoughtful review! We are happy to go above and beyond for our customers to help them find the perfect Hyundai. Please don't hesitate to call us if you ever have any questions or need anything in the future. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
My Elantra
The Hyundai dealership did a good job on getting me in the right vehicle for me. Thank you for the great car. Hunter Kane and Jaclyn Campbell did a excellent and friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much, Stephen, for leaving us this spectacular feedback! I am pleased to know that Hunter, Jaclyn, and the rest of the team were able to get you behind the wheel of a fantastic new Hyundai. Please don't hesitate to give us a call if you need anything! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Excellent Customer Service
I had my Hyundai Sonata serviced today and was very satisfied with the customer service. Nicole greeted me and my son at the car and process the paperwork In a quick, efficient manner. She even told the time she would call with an update on my cars progress. I recently had to have work done to the roof of my car due to the hurricane and I wish Checkered Flag Hyundai was on my insurance repair list. THAT establishment needs to take lessons on customer service from Nicole at Checkered Flag Hyundai !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this perfect 5-star review! Our team prides itself in efficiency and top-notch customer service, and I am not surprised that Nicole was able to provide that for you. We appreciate doing business with you and your family and look forward to working with you again. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
Thanks for the experience
Aali and everyone else there was great to deal with. All very friendly, knowledgeable, and professional. I'm sure I will purchase my next vehicle from Checkered Flag Hyundai. It was a stress free experience and I appreciate that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback. We greatly appreciate the opportunity to work with you. I will be sure to share your feedback with Aali and the rest of the staff. Please let us know if we can ever help you in the future. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com
