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Checkered Flag Hyundai World

(1,816 reviews)
Visit Checkered Flag Hyundai World
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2022 state dealer award
View 12 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (757) 337-4183 (757) 337-4183
Used (757) 337-3485 (757) 337-3485
Service (757) 337-5689 (757) 337-5689

Reviews

(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Hyundai World from DealerRater.

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Customer for life

Will return. Loved the service. No pressure to buy or pick a specific car. Will recommend to all friends and family. Will request Joey in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience at our dealership. Thank you for your recommendation and if you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700

Positive experience

The people at this dealership, especially Gregory, are friendly and very welcoming. Gregory communicated with me effectively and he was also respectful as well. I went to many different dealerships but this one immediately made me feel welcomed. All of my questions were answered throughout and I left as a very happy owner of 2016 Hyundai Tucson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're glad to know that Gregory was able to provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700

Very impressed

Larry Brown is the best! He is more interested in customer satisfaction then selling cars! I would reccomend anyone looking for any Checkard Flag dealership see Larry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your wonderful review of your experience with Larry at our dealership and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com; 757-490-1111 Ext. 4700

Poor Quality Repairs

In April 2016 I took my car to Checkered Flag for routine maintenance. While there they told me my battery was going bad. I found that odd since I had experienced no trouble with it. It had been covered in ice for a week, keep in storage for over a year and generally just not driven but had always started without a moments hesitation. But since this was a Hyundai dealership I took them at their word and had the battery replaced. Skip forward 6 months and after sitting for a whopping 7 days in 30-60 degree weather my "new" battery failed to even open the car doors much less start. A phone call to AAA and I was on my way to the dealership to figure out what was up. What did they have to say about my battery? The lady on the phone suggested I just let it sit too long without driving it. The service manager implied I had left the lights on (they are automatic and even when they are not they shut off). He then told me my mistake was having the car jumped. I should have called them and they would have sent a tow truck to bring my car to them so they could see for themselves it wouldn't start. Only then would the warranty be any good. Needless to say I will not be going back there again unless my car is being towed there to get the battery replaced. I am rating them good in friendliness only because I saw an employee help a mother and daughter make hot chocolate not due to anything I experienced.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this feedback, Carl. I apologize that you were unhappy with your recent visit to our service department, and I would like to speak with you so that we can move forward and create a positive business relationship together. Please contact me at your earliest convenience. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com 757-490-1111 Ext. 4700

Outstanding customer service!!!!

This has been by far the best dealership I have gone to. The staff was quick to help me. Lissa was friendly and patient when I was asking a million questions. If I could give her more than 5 stars I would've!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sean, this 5-star review that you left for us is greatly appreciated. Thank you for sharing these kind words about Lissa and the rest of the team. Please don't hesitate to give us a call if you ever need anything! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

Two thumbs up.

I will definitely recommend checkered flag hyundai to my friends. Adam Hamilton was very helpful and nice. I have been a satisfied customer since 2013.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing us this excellent feedback. I appreciate knowing that our team is giving 5-star customer service to all of our clients. Have a great day! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

Excellent Experience

I highly recommend working with this dealership! They took the time to make sure everything was just right. I love driving my new Hyundai! They have a great selection and will work with you to get exactly what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Many thanks for this thoughtful review! We are happy to go above and beyond for our customers to help them find the perfect Hyundai. Please don't hesitate to call us if you ever have any questions or need anything in the future. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

My Elantra

The Hyundai dealership did a good job on getting me in the right vehicle for me. Thank you for the great car. Hunter Kane and Jaclyn Campbell did a excellent and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much, Stephen, for leaving us this spectacular feedback! I am pleased to know that Hunter, Jaclyn, and the rest of the team were able to get you behind the wheel of a fantastic new Hyundai. Please don't hesitate to give us a call if you need anything! Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

Excellent Customer Service

I had my Hyundai Sonata serviced today and was very satisfied with the customer service. Nicole greeted me and my son at the car and process the paperwork In a quick, efficient manner. She even told the time she would call with an update on my cars progress. I recently had to have work done to the roof of my car due to the hurricane and I wish Checkered Flag Hyundai was on my insurance repair list. THAT establishment needs to take lessons on customer service from Nicole at Checkered Flag Hyundai !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this perfect 5-star review! Our team prides itself in efficiency and top-notch customer service, and I am not surprised that Nicole was able to provide that for you. We appreciate doing business with you and your family and look forward to working with you again. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com

Thanks for the experience

Aali and everyone else there was great to deal with. All very friendly, knowledgeable, and professional. I'm sure I will purchase my next vehicle from Checkered Flag Hyundai. It was a stress free experience and I appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you. I will be sure to share your feedback with Aali and the rest of the staff. Please let us know if we can ever help you in the future. Sincerely, Bryan Lane - General Manager - blane@checkeredflag.com