Reviews
Jay the General Manager is resolving this issue!
Jay the General Manager is resolving this issue! We purchased a Cadillac on July 5, 2025. We have been unable to receive a title and tags after 2 months. Numerous phone calls and escalations have been fruitless. We cannot drive the car and are still waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We sincerely apologize for the delay in receiving your title and tags. We understand how frustrating this situation must be, and it is certainly not the experience we want for our customers. We would appreciate the opportunity to look into this further and expedite the process. Kindly contact us directly at 407-299-6161, and we will ensure that your concerns are addressed promptly.
They were great, for the first time I went to a dealer
They were great, for the first time I went to a dealer and didn't feel like they were taking advantage of me! I recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our dealership and for the positive feedback! Our team strives to provide a transparent and trustworthy experience for all our customers. We appreciate your recommendation.
From start to finish the process was seamless was treated
From start to finish the process was seamless was treated like family and have been coming here for years and the staff and sales people have been amazing every time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Massey Cadillac of Orlando. We can't wait to see you again, have a great day.
From start to finish the process was seamless was treated
From start to finish the process was seamless was treated like family and have been coming here for years and the staff and sales people have been amazing every time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Massey Cadillac of Orlando. We can't wait to see you again, have a great day.
Fraudulently assed a $130 charge without explanation to
Fraudulently assed a $130 charge without explanation to my credit card deposit. Added a $993 warranty charge even though I declined it. Insisted that the protection application was applied and I had no choice to include it in the contract if I wanted the car. Buying experience was very negative and dishonest. I would stay away from this dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize for the frustration and confusion during your purchase. This isn’t the experience we aim to provide. Please reach out to us at 407-299-6161 so we can address the charges and resolve this issue.
I had an amazing experience at Massey Cadillac of
I had an amazing experience at Massey Cadillac of Orlando! Joe Welch did such a great job from start to finish—patient, professional, and truly went above and beyond. I met with multiple dealers in Tampa and even gathered quotes from other states, and Massey Cadillac (with Joe leading the way) beat them all with an unbeatable deal. The process was smooth, transparent, and stress-free. I drove away in a beautiful Cadillac and I am 100% satisfied. If you want the best price and top-notch service, ask for Joe Welch!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, we are delighted to hear that you had an amazing experience at Massey Cadillac of Orlando! Joe Welch is a rockstar and we are proud to have him on our team. We strive to provide the best service and unbeatable deals to our customers. We hope you enjoy your beautiful Cadillac and thank you for choosing us!
“Outstanding dealership!
“Outstanding dealership! This was by far the best car-buying experience I’ve had. The team was knowledgeable, helpful, and made the entire process smooth and stress-free. I highly recommend checking them out — I’ll definitely be returning when it’s time for my next vehicle!”
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words Ryan! We are thrilled to hear that our team was able to provide you with an outstanding car-buying experience. We truly appreciate your recommendation and look forward to seeing you again for your next vehicle. Happy driving!
Your dealership and staff went out of there way to
Your dealership and staff went out of there way to accommodate my schedule for pick up. I will bring my car to Massey for service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for trusting us with your car's service needs Tina! We always strive to go above and beyond for our customers, and we're excited to see you back at Massey in the future.
Great buying experience.
Great buying experience. Ray was great, and he helped us get a great deal. Could not be happier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're thrilled that Ray provided you with a wonderful buying experience and helped you get a great deal. We are always here to make our customers happy!
Over all everyone was very nice and pleasant.
Over all everyone was very nice and pleasant. The car didn’t have time to be detailed or wash the vehicle and the gas tank was half full. but we arrived late . We were offered to come back but we are an hour and a half away on a good day. All and all we are very happy with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review! We apologize for the incomplete detailing and half-full gas tank. Please let us know if there's anything we can do to make it up to you. We are thrilled that you are happy with your purchase. Thank you for choosing us!