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Massey Cadillac of Orlando

(539 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 674-0173 (888) 674-0173
Used (888) 674-1186 (888) 674-1186
Service (888) 673-8073 (888) 673-8073

Reviews

(539 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Massey Cadillac of Orlando from DealerRater.

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Jake provided a 5-star service, I'm a person that justo

Jake provided a 5-star service, I'm a person that justo to think about going to a dealership I get anxious, but Jake emails and communication style made me comfortable since the beginning, when I finally went to the Dealer things only got better, very friendly, respectful and better of all not pushy style made my decision easy. I'm thankful that I crossed paths with Jake and everyone at Massey Cadillac. I'm already planning my next visit. Escalade IQ here I come!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words Felipe, we are so happy that Jake was able to provide you with a 5-star experience and make you feel comfortable during your visit to Massey Cadillac. We can't wait to welcome you back and help you find your Escalade!

Overall it was an excellent experience.

Overall it was an excellent experience. Jake and Jay listened to our requests and came through with an amazing car and deal I’m really loving my 2025 Lyriq!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're thrilled to hear that Jake and Jay were able to meet your needs and provide you with an amazing car and deal. Enjoy your new 2025 Lyriq and thank you for choosing us!

I couldn’t be happier with my new vehicle.

I couldn’t be happier with my new vehicle. The team was knowledgeable, patient, and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to provide you with knowledgeable, patient, and helpful service. Enjoy your new vehicle!

I had a great experience buying my dream car from Massey

I had a great experience buying my dream car from Massey Cadillac! I worked with James, Roosevelt, and Eloy who were all super professional and helpful during the buying process. Would recommend anyone to go and check out the solid deals and buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.

Totally unimpressed with both Massey North and Massey

Totally unimpressed with both Massey North and Massey South. Website lists calls at different location that where they are listed on website. Talked to sales people at both locations. Neither seems very ambitious about answering my question about a specific vehicle. Individual at North location was going to get me information. Have never heard from again. Recommend management crack the whip around this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your disappointing experience with our locations and lack of follow-up. This is not the service standard we strive for, and we appreciate you bringing this to our attention. We will address your concerns with the team to improve communication and responsiveness. Thank you for your feedback.

Dropped off my 2019 Cadillac CT6V had a few problems

Dropped off my 2019 Cadillac CT6V had a few problems with it have been dealing with mashing now for Uber a year really impyes if everybody ran their business like this place it would be less stressful because I know I'm in the car business myself especially Tammy Parker she's on top of things she knows what's going on and she keeps in contact I'm really impressed Also like to comment on technician name David Real professional I'll continue to do business with these people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Herman, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Great customer service James was amazing answer all my

Great customer service James was amazing answer all my questions. And the financial was quick too

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Annette, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone was great it was like family that was the best

Everyone was great it was like family that was the best experience I had in a long time THANK YOU

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Carl, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Raymond was absolutely fantastic from start to finish

Raymond was absolutely fantastic from start to finish very professional and communicated very well over the phone to get me prequalified and didn?t have to spend much time at the dealership to get my new car would definitely recommend them if you?re in the market for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Niteshbhai, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

They don’t miss a beat even while under construction…

They don’t miss a beat even while under construction… excellent customer service! Take the time to shop through their stock on their website and pick out the cars to test drive. Easy and convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Michele, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.