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2025 consumer dealer award
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2025 consumer dealer award

Reviews

(681 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling McCall Acura Sugar Land from DealerRater.

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Always friendly and professional!

Always friendly and professional! They take care of their customers! I think Margo is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that Margo provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

I had a great experience at this dealership.

I had a great experience at this dealership. The service was top-notch, and my advisor was polite and informative and made sure I had a pleasant experience. He also made sure I was aware of some specials that were available to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's truly wonderful to hear that you had a great experience with Sterling McCall Acura Sugar Land and that the service advisors provided top-notch assistance. Thank you for sharing your glowing review!

Excellent dealer to purchaser relationship.

Excellent dealer to purchaser relationship. Knows you and your car. Takes good care of you during any maintenance needs. Will keep going for any future card.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Sterling McCall Acura Sugar Land! We appreciate your business!

Consumer response

Great service and great people.

Service is just okay not too professional.

Service is just okay not too professional.. and the problem still remains when my car release.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Excellent customer service.

Excellent customer service. clean waiting area. Only thing to improve is that the total wait time was longer than ideal- 1 hour 20 min for an oil change and multipoint inspection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you received excellent customer service and that the waiting area was clean and comfortable. We understand your concern about the total wait time for an oil change and multipoint inspection being longer than ideal, at 1 hour and 20 minutes. Thank you for your patience, and we look forward to serving you again in the future.

The professionalism and care from the staff, made my

The professionalism and care from the staff, made my transaction pleasant and memorable. I would recommend to anyone looking!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Margo in service was very professional and honest.

Margo in service was very professional and honest. She kept me informed and things were done in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Margo went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

Very welcoming staff, friendly, fast service and helpful

Very welcoming staff, friendly, fast service and helpful team members. Great communication. I am loving Acura. It is also 5 min from my house.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

Sterling McCall Acura Sugar Land has the best service

Sterling McCall Acura Sugar Land has the best service department I have ever dealt with. I was treated with courtesy and respect, was kept informed as to the status of my vehicle, and my car was ready before the promised time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Best auto dealer service department I have ever dealt with!

Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Very nice, very clean and people are so nice.

Very nice, very clean and people are so nice. My inspection was done in 20 min.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!