Reviews
I worked with John Mack and he sold me the perfect car! I...
I worked with John Mack and he sold me the perfect car! I love my car so much that I make up errands to run so I can drive it! Definitely recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another great experience
I just bought my 6th LS from this dealership. Even with the COVID crisis in full swing they provided a great purchase experience. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We worked with Bob H. At Lexus and he was so great to...
We worked with Bob H. At Lexus and he was so great to work with. He didn’t rush us and allowed us to make a decision when we were ready. He was so friendly and knowledgeable about the vehicles. We would highly recommend Bob Horowitz at Lexus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Working with Joe Nathanson.
In all my vehicle buying years striking a deal with the right salesperson, Joe Nathanson was the absolute greatest. He listens to everything you say whether negative or positive and was very personable while working with me. He wanted to make sure I had a pleasant experience while purchasing my new vehicle. I love my Lexus 450H, its nice to drive in luxery. Thanks Joe for selling me my first Lexus and that you take the time out of your busy schedule to call me every now and then, to see how things are going.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quality Care & Experience
Jake was great to work with! Very accommodating. Jake understood what was most important to me in my next vehicle and went the extra mile to make it happen. Appreciate you, Jake! LOVING this Caviar/Caramel combo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deceptive and evasive
I went in to lease a new Lexus based on their website advertised price. They refused to honor it, blamed Lexus of North America for the ad, and said every other dealer does the same thing. They were breaking the law. I filed a BBB complaint, and they did change the advertising but never admitted fault, and again tried to blame the consumer. Lexus of North America was even worse. Lexus IS NOT the brand it used to be. Buyer Beware!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Service
As soon I drove into the Lexus of Wayzata dealership I was greeted with professionalism by Joe Lushine who followed through with the service needs of my ES 350.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe is professional, friendly and knowledgeable. He has...
Joe is professional, friendly and knowledgeable. He has all the characteristics you’d want your Lexus representative to have when buying a car. I don’t like buying cars and he made the experience enjoyable and relaxing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dropped to help
Bob H was exceptional in his service and attention to detail. Follow up and follow through are trademarks of his customer service style! Love it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus of Wayzata used car purchase review
Great experience - strongly recommend noticed a very special 2014 Porsche Panamera Turbo S, with extremely low miles. Bob Horwitz made all negotiations easy and had great follow up. I was also reunited with an old friend in service - Bob Holm, who has taken excellent care of me and my vehicles for over 10 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
