Reviews
Excellent job! I received outstanding service. The...
Excellent job! I received outstanding service. The service team went above normal with this service. The review was thorough and identified a developing problem that was fixed right away. Great job! I am so happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janice, thank you for the positive feedback and taking the time to give us a review! We are happy to hear we could help resolve your service concern right away. If there is ever anything you need, we are more than happy to assist. Sincerely, Your Lexus of Wayzata Team
Exhaustive sale...........
Leaving another brand behind after 5 cars, I visited the dealership OFTEN, took a LOT of test rides and presented a LOT of questions. Kameron McGee, Bob Horwitz and Mike Dalton were very helpful and patient. Other personel answered my questions although I wasn't their customer. All explained the brand, models and the dealership. Although I'm cynical by nature, they won me over with their sincereity and low pressure demeanor. Bob Horwitz continues to follow up on a couple of loose ends and is as attentive to my satisfaction as he was before the sale. When I finally did commit to a sale, a problem came up as the credit burea did not unfreeze my information as requested. Sergio Pena and Becky Stenson advised there was no problem and we proceded with the deal. DId I get the best deal possible? Don't know........But I had confidence that the staff was interested in my continued satisfaction and that they were proud of their product. The monthly lease payment was what I wanted to spend...............
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review about your leasing experience with us! We pride ourselves in our ability to relate to our customers, and help them along each step of the vehicle journey to make sure they have all the information they need to make confident decisions. If there is anything else you need, please feel free to reach out. Sincerely, Your Lexus of Wayzata Team
Ignacio and Becky worked very hard to do whatever it took...
Ignacio and Becky worked very hard to do whatever it took to help us make the best buying decision for our family. We are very happy with our purchase! Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear about your positive experience buying a vehicle with us! Thank you for taking the time to write the positive review. Take care, and if there is anything you need, don't hesitate to reach out. Sincerely, Your Lexus of Wayzata Team
Going greener
We just bought a beautiful 2019 UX 250h SUV AWD. Gerald was friendly, knowledgeable and got us the right car. I previously owned an IS 250 AWD and enjoyed having it maintained by the excellent service crew and friendly service consultants. I totally recommend Lexus of Wayzata.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this wonderful recommendation! We are so pleased to hear about your experience with Gerald and about your new Lexus UX! Thank you for your loyal business, and if there is anything else you need, don't hesitate to reach out. Sincerely, Your Lexus of Wayzata Team
John MacEachern Top Sales Person/Very Professional
John MacEachern handled our car purchase beautifully. He is honest and gives great insight and advise. Highly recommend using John the next time you are in the market for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for this great review for Becky, John, and our dealership! If there is anything else we can do for you, please don't hesitate to reach out. Sincerely, Your Lexus of Wayzata Team
Always easy at Lexus of Wayzata. However. Let’s brighten...
Always easy at Lexus of Wayzata. However. Let’s brighten up the coffee room and get some new doughnuts. Fresh fruit. Something. Lemonade. Some fresh stuff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Christopher! Thank you for taking the time to rate our dealership, and thank you for sending recommendations for our lounge as well! It's greatly appreciated. Sincerely, Your Lexus of Wayzata Team
Great service everyone always friendly! The last time I...
Great service everyone always friendly! The last time I was there they gave me additional help with using the navigation system. I’ve been able to use now as I understand it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy to hear you can use your nav system now! We are always glad to assist our customers in service, sales, and technology! Sincerely, Your Lexus of Wayzata Team
Very very good. Long very good relationship friendly...
Very very good. Long very good relationship friendly helpful honest That’s all I have to say. I am not writing a book for your review These people are good we have been purchasing Lexus for 15 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write a review for our dealership! Thank you for your loyal business, and we hope to be of service to you again with any automotive needs. Take care! Sincerely, Your Lexus of Wayzata Team
A great place to buy a car
When I visited Wayzata Lexus I was in the process of assessing what my next car would be and where I'd purchase. It was the first time I had driven a Lexus and was greatly impressed with the car. To top the visit off the sales staff in the person of Bob Horwitz was just terrific. Due to my unfamiliarity with Lexus he spent some time showing different cars and options. I look forward to the coming years of association with your staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy we were able to spend time with you and teach you all about the Lexus experience! Thank you so much for writing this wonderful review for us and Bob. If there is anything else you need, feel free to reach out! Sincerely, Your Lexus of Wayzata Team
Exceeding just what you should do
my whole experience with this dealer has been beyond expectations primarily because of their representative Mike Dalton. He and the dealer have gone the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful! We are so pleased to hear you had a great experience searching for a new vehicle. Thank you for taking the time to write this review, and if there is anything else you need, please feel free to reach out! Sincerely, Your Lexus of Wayzata Team
