Reviews
No lack of people to help you. Very customer orientated....
No lack of people to help you. Very customer orientated. All expectations that where set when buying the vehicle have been met at this point.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bryan, thanks for sharing your recent service experience with us. We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.
A very pleasant experience. Every staff person was truly...
A very pleasant experience. Every staff person was truly accommodating The scheduler The service writer Tom and and the technician regarding regarding pairing my phone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Pat, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Staff is professional, courteous, responsive, and provide...
Staff is professional, courteous, responsive, and provide great advice. Joe Lushine consistently provides 5 star service experience. I always schedule service with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found Joe to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
Doug was my service manager, he is really great. Felt...
Doug was my service manager, he is really great. Felt like he was looking out for me! Will ask for Doug every time I come in for service. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. We hope you continue to choose us for all your automotive needs! Take care!
Lexus IS consistently over-the-top when it comes to...
Lexus IS consistently over-the-top when it comes to Customer Service and Care. They strive to give consumers the best possible experience from buying to maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lynn, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Very well appointed customer waiting area. Service dept...
Very well appointed customer waiting area. Service dept goes the distance to care of you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Have a great day!
I’ve always had very good service from Lexus Wayzata. No...
I’ve always had very good service from Lexus Wayzata. No exceptions today. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Stan, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Efficient. Friendy,knowledgeable.Excellent service. I...
Efficient. Friendy,knowledgeable. Excellent service. I appreciated Tres service and quick. Professional response. Adam Koosman is a stellar mechanic!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
It’s a love hate relationship here. It’s great to wait at...
It’s a love hate relationship here. It’s great to wait at dealership or get a rental. But it is not worth the agony. I had a car sold from underneath me, service failing before it should, games played with service ands costs. I was here last week to have a water pump looked at that failed early. I was told by another mechanic, he wasn’t sure if Lexus ever replaced before. Sales person told me they were going to replace for free, but didn’t. I was also told I needed another $6000 of work done. I was told I have had bad luck with dealership by sales person. I am planning a buying a new Lexus within the year, it will not be from here. Go somewhere else
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We want to regain your trust and your business so please reach out to us at (952) 476-6111. We will work with you to resolve this matter to your satisfaction.
A very kind and customer-oriented group. They make an...
A very kind and customer-oriented group. They make an effort to ensure that your car buying experience is a good one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tim, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!