Reviews
Needs significant improvement
I have driven to the dealership multiple times only to be told that they didn't have an appointment scheduled for me. I also had a poor experience with their Finance department, which tried to sell me on an extended warranty, which was supposedly selling at a discount (for a limited time). When I declined, they drastically reduced the price. Very sales-focused for a Finance department. I ultimately became so frustrated that I just financed through my bank. I have had good service at this dealership in the past, but it's hard to imagine my recent experiences being any worse.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (952) 476-6111. We will work with you to resolve this matter to your satisfaction.
Had our new Lexus for an issue. They did a very through...
Had our new Lexus for an issue. They did a very through look. Spent a good deal of time and kept us informed. Also fixed a gas leak that we had. We are very pleased with the service and especially the service consultant
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales consultant Val Udermann was excellent to work with,...
Sales consultant Val Udermann was excellent to work with, professional, help full and concerned. Sales manager Stacy Kristsas the compete opposite, He is a total jerk, how he got to be in a management, I will never know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
I highly recommend Lexus of Wayzata both to purchase a...
I highly recommend Lexus of Wayzata both to purchase a car and for service. Chris Doyle in their service department is the best. Always willing to help, courteous, knowledgeable, explains everything so there are no surprises. I trust him. The service is fast and waiting room is more than comfortable. Could not be happier!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with Chris Doyle! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Great job today getting my car in for service. Tim and...
Great job today getting my car in for service. Tim and Joe could not have been better! Thanks to the mechanics for a fast turn around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diane, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
They are very busy and very well organized. It seems like...
They are very busy and very well organized. It seems like everyone goes out of their way to make the customers happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!
Very professional and clear with us. Vehicle was done at...
Very professional and clear with us. Vehicle was done at the time Jonathan said it would be done. Love getting back a clean car, inside and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Lexus of Wayzata! If you have any further questions, please give us a call. We're always happy to help! Take care!
Tri was wonderful to work with today. Above and beyond my...
Tri was wonderful to work with today. Above and beyond my expectations. Thank you for handling everything in a professional and customer focused manor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found our staff to be so informative and helpful. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Wonderful customer service. I walked out very satisfied...
Wonderful customer service. I walked out very satisfied with their great service. I will make that dealer my preferable place to bring my lexus for maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Wayzata!
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Wayzata!
He was very courteous and he kept us up to date of the...
He was very courteous and he kept us up to date of the repair progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we hope everything was handled to your expectations, Nobuhiko. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Safe travels!