Step One Ford Crestview

Staff was very knowledgeable, professional, and courteous. I bought a new Mustang GT because of them. This is the 4th vehicle I’ve bought from this dealership.

Brittanie was very helpful and attentive to our needs. She kept all of her promises to make sure we were satisfied truck buyers. The dealership almost seems too small to support all of the vehicles and staff properly. Would recommend Crestview Ford to our friends.

What a pleasure to jave met this delightful young man! Totally impressed by hid welcoming smile and his really warm welcome. Ford Crestview should be really proud to have landed such an amazing team member.

Very smooth, quick turn around. We traded in a vehicle and got a new one, and it was a quick flip. Everyone stayed late past closing to get it down for us. My wife loves the car and so do I. The convenience was nice, being the dealer was close to us, and they were willing to go stretch and so a few extra thjbgs to accommodate us. So I was glad. We would return for another vehicle.

Awesome guy. Helped me and my wife through everything. Kept us updated the entire time and simplified the process. We brought our kids and he made them feel welcomed as well along with making the deal go as smoothly as possible. Definitely returning here just because of him.

Great job with sales and financing. I’m still learning the vehicle. I don’t have anything else to say. Is that ok with all of you?

Very professional service, very clean office space, got oil changed fast. Excellent job. Took my truck right when I got there... will go again for my future oil changes there.

The salesperson was very friendly and explained things very well The inventory was light but it’s due to the virus. Would recommend them again

Called in advance and spoke with Frank in the service department. Explaining my situation he confirmed over the phone the probability of the issue. I made arrangements to bring car in the following morning for a battery replacement. Upon my arrival again working with Frank, it was a pleasant experience as it was below my expected cost and fair in the amount of time needed to service my vehicle. When visiting in that area again I would not hesitate to use these services again.

I  called and spoke to Frank about a couple issues on the 8th or 9th.One was a recall and the other was covered under a warranty(solenoid). He told me to bring it in the next day and he will have his technician take a look at it and give me a call back. Well a week passed by and no word so we called and spoke to Frank again, and he said oh the technician was backed up and he partially looked at it, because he is backed up and had other vehicles that needed to be checked out. (I told him this was our work truck we cant be without it much longer) but will be looking at it next couple days.  Well I spoke with him again on the 15th and 19th and his last word was the tech finally got to look at it and they had to order a part. He said the part should be in around the 22nd. Well another week has pass by and no word. So I call back yesterday the 26th and proceeds to tell me the part is not  in, that the "solenoid is not a common part". His guy "maybe" on lunch. I asked to please call by the end of the day because if not we will be picking the truck up and taking it elsewhere.  I contacted my husband and he was 15 min away and decided  he would stop by. He try to tell him there was no appointment, which is lie #1 because our worker dropped the truck off and knew to ask for Frank. When he told him he was there to pick the  truck up, and he wanted the  keys, his story changed that oh the parts are in. Well let's see you just told me  15 minutes ago the part wasnt in and your tech just left for lunch? This is the 2nd time under yalls new name and numerous times under Crestview Ford we were not pleased with service.  I took my 2016 explorer in for servicea few months back, and my tires were still sitting at 28/29 psi and I was leaving to go out of town. Now when we came back from out of town and had to have something else done, I believe you were the service manager at the time and I brought this to your attention about my tires were not checked and put the correct amount of air in it and Kris was the service writer at that time. Also i was charged for service I should of not been charged for according the dealership I took it to after that incident, being I bought the service plan.  We own nothing but Fords and it's a shame we have to go to Pensacola or Gary Smith when we live here to get the proper service. We kept giving this place the benefit of the doubt and was hoping for good service and we've only become more disappointed each time. So we had our truck towed to Gary Smith. As well as I called left a message and emailed you, and have not received a call back. Maybe you were off I dont know, because Noone told me, they said let me transfer you to Dion.  We are getting ready to buy a fleet of work vans, sadly it will not be with Step One due to the poor service we have received over and over. All Frank had to do was tell the truth and say hey we are backed up for a couple weeks before we can get to you and ok fine had he told the truth we would of taken it elsewhere to get it looked at sooner. As we are now going on week 4. However that did not happen and sadly end result was we had to have the truck towed to another dealership. As of today I have yet to get a call back from the service manager. Imagine this, Gary Smith has our truck, got part ordered and will be ready by end of week. That's what you call customer service, something this company lacks, still under new name.