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(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Ford Crestview from DealerRater.

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My husband and I had, hands down, the best car buying...

My husband and I had, hands down, the best car buying experience with Mike Skinner at Ford Crestview. He was very knowledgeable and transparent without being pushy in least. Very rare! I was dreading going to a dealership but we left grinning from ear to ear bc we got a sweet Ford Explorer with no hassle at a fair price. It was a win-win for everyone. I am loving my new car. Thank you Mike, for being so kind to us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Our salesperson Rickey was great! Finance manager was...

Our salesperson Rickey was great! Finance manager was also great! Thank you! Our son had some really big smiles! Will keep in mind for future purchases

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I always have a good experience when I bring my truck to...

I always have a good experience when I bring my truck to them. Frank was professional and was professional. The whole staff were all professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service nice people service took awhile even with...

Good service nice people service took awhile even with appointment but the service was good I don't like this review because it requires you to meet a certain number of words

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast friendly service, explained service to be done and...

Fast friendly service, explained service to be done and what was found during the servicing process. The minimum 25 word requirement is a bit excessive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Went in for simple maintainance. Everything was done in...

Went in for simple maintainance. Everything was done in a timely manner and it was a pleasant experience. Xxxxxxxxxxxxxx xxx xxx xxx xxx xxx xxx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great overall experience. Would recommend this dealership...

great overall experience. Would recommend this dealership to anyone. MIKE Skinner made the buying experience pleasant. Final paperwork was quick and easy. Quick followup by Mike Skinner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesperson was Marcus and he was very knowledgeable...

My salesperson was Marcus and he was very knowledgeable in the vehicle I purchased. Followed up after purchase to address any questions I might have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service, I didn’t purchase my Ford...

Excellent customer service, I didn’t purchase my Ford from Hub City but I will happily drive the extra distance to not have to deal with the below standard customer service I’ve experienced at the Ford dealer I purchased my vehicle from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our salesman James was friendly and efficient, however we...

Our salesman James was friendly and efficient, however we didn’t get any paperwork when we left, which was weird. I would definitely see him again if I need to make another purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.