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(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Ford Crestview from DealerRater.

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Easy purchase. They had the truck I wanted and sold it to...

Easy purchase. They had the truck I wanted and sold it to me at a fair price. Ask for Brittany, she will take care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Marcos was a pleasure to work with, he was able to answer...

Marcos was a pleasure to work with, he was able to answer all of our questions quickly and intelligently. I would gladly work with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful experience and very easy process. Jessica was...

Wonderful experience and very easy process. Jessica was the best salesperson by far! Will definitely be recommending this dealership and Jessica to friends and family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Crestview Ford has always provided me with excellent...

Crestview Ford has always provided me with excellent service. Their Staff is very knowledgeable and Friendly. They make an extra effort to cover the interior drivers area to keep it free of oil and grease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very positive experience at Ford Crestview. Brittanie...

Very positive experience at Ford Crestview. Brittanie Hicks was a pleasure to work with, very professional. The office staff was very professional also. Definitely would buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Showed up several minutes early. Wasn’t informed until 45...

Showed up several minutes early. Wasn’t informed until 45 minutes after my appointment should’ve started that my truck hadn’t been taken back yet for maintenance due to a technician leaving sick. I understand leaving early for illness but not informing me for 45 minutes that my truck hasn’t even gone back for maintenance. Never going back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Frank was very professional, right to the point and...

Frank was very professional, right to the point and explained everything that needed to get done for my truck. I told him I needed to reschedule the maintenance, and he was very accommodating. I felt no pressure to get it done right away because the way he explained it dictated it's amount of urgency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thanks for a quick turn on my maintenance. Everything...

Thanks for a quick turn on my maintenance. Everything went smooth and on schedule. A a a a a a a a a a a.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Can not speak to service because an hour after my oil...

Can not speak to service because an hour after my oil change appointment my car had not been touched, so I left. Service writer said my appointment was to see him not to get car worked on. What? When I made the appointment to wait on an oil change? Have been with this dealer for a few years but no more. Customer service is my number one reason to do business. I own 7 Fords, I'll change oil on them myself

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was great as usual! They took great care of my...

Everything was great as usual! They took great care of my car! We always go to the dealerships for our car! In and out in hour and they were super busy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.