Reviews
Excellent, genuine, considerate.
Excellent, genuine, considerate. Five years later, still remembering this salesperson and this dealership with the utmost respect and appreciation.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Camalibra, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Had an excellent experience working w/ Shane!
Had an excellent experience working w/ Shane! Found the exact car I had been looking for and called the dealership to hold the car. They held it for 2+ weeks while I finalized paperwork and other formalities. After a long trip from CT, upon my arrival the entire process was smooth and took less than a couple hours complete! Peter did a great job in guiding me through the final leg of the process. He provided recommendations for add-ons to my lease but didn't force me to choose anything I didn't want. Also worked to keep my costs as low as he could! Shane made sure I had good knowledge of some of my cars best features before I left. Overall, purchasing my first AMG was a 10/10 experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
If this was the last dealership on earth, I'D WALK
If this was the last dealership on earth, I'D WALK WHEREVER I HAD TO GO !!! From RIDICULOUSLY LOW TRADE-IN OFFERS ( THOUSANDS BEHIND BOOK ), OUT RIGHT LIES ABOUT VEHICLES and COSTS, to DISHONEST SALES MANAGERS, they have it all !!! I'll NEVER step foot in the MERCEDES BENZ, nor any other dealership, at this STEALERSHIP again. This refers only my most recent experience, I've had SEVERAL OTHERS, that were SIMILAR !!! NEVER, NEVER AGAIN !!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing feedback about your recent experience with Mercedes-Benz of Wilkes-Barre. Unfortunately, due to the high demand for vehicles, market price adjustments have been made for most manufacturers. Our Sales Manager, Justin Partington was willing to offer you a discount on the vehicle you were interested in, however, that vehicle has since sold. As discussed, if you have an interest in another vehicle or additional questions or concerns, please contact Justin directly at justinpartington@motorworldgroup.com or 570-820-6890. Again, thank you for your valued time and we look forward to continue working with you.
What a POLITICALLY CORRECT response !!! AGAIN, NOTHING BUT LIES !!! EVERYTHING I STATED IN MY ORIGINAL STATEMENT IS 100% TRUE. FACT IS, SOLD MY WIFE’s DREAM CAR, TO SOMEONE ELSE, due to FAKE DISCOUNTS, RIDICULOUSLY LOW TRADE OFFERS, and TONS OF OTHER LIES, which I don’t have time or space to list. ALSO, DOES NOTHING ABOUT SALES PEOPLE CALLING CUSTOMERS “IDIOTS” When they test drive competitions SUV’s !!! WILL NEVER STEP FOOT IN THIS STEALERSHIP AGAIN 😡😡😡
Worth the trip
Professional from start to finish. Kim, my sales person, worked for months with me to find what I was looking for. Administration did everything to get me into the car I wanted. Would ever hesitate to go back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Wayne, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Professional from start to finish.
Professional from start to finish. Kim, my sales person, worked for months with me to find what I was looking for. Administration did everything to get me into the car I wanted. Would ever hesitate to go back!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Wayne, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
During my most recent visit to Motorword Mercedes, I
During my most recent visit to Motorword Mercedes, I again worked with Kim. As Always, I’ve NEVER seen a Sales and Leasing Associate work so hard, to make sure I got another lease of EXACTLY the new Mercedes, another GLC300, SUV, as desired. Another JOB WELL DONE - KIM IS HIGHLY RECOMMENDED IN MY OPINION - A TOTAL PROFESSIONAL !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Frank, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
You’re VERY Welcome !!! 😃😃😃
Never going back
I did not have a positive experience at Mercedes Benz of Wilkes Barre. In my experience, they were unethical, deceitful and deceptive. I will not be going back ever again.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback about the Mercedes-Benz of Wilkes-Barre. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “No thank you”, so we cannot locate your record. We ask that you please get in touch with our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.
PETER McMONIGLE FINANCE MANAGER AT MOTOR WORLD IS
PETER McMONIGLE FINANCE MANAGER AT MOTOR WORLD IS ABSOLUTELY THE BEST. HE IS COMPETENT AND FRIENDLY. A PLEASURE TO DEAL WITH. HI IS REALLY THE BEST.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Wilkes-Barre!
You are most welcome
Thank you so much Shane for helping me with my preowned
Thank you so much Shane for helping me with my preowned car purchase. I am out of state buyer and Shane made the process so easy and explained everything to me on the phone and the car was exactly as he described it . I drove back home and I am so happy I made the right decision to come all the way from Michigan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wilkes-Barre. Safe travels!
Thanks Peter a lot for your help !
Thanks Peter a lot for your help ! I really appreciate coming on your day off to finish the process of buying my car. I love the car and I wish I can give you more than 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!