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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Would not pick any other service team, I want to thank

Would not pick any other service team, I want to thank Angel for always going above and beyond. I don’t plan for on switching dealerships anytime soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Service was excellent Car is fully back to

Service was excellent Car is fully back to baseline Tires were changed on time Car was clean and nice at pickup Minor issues when paying by check and verification was delayed in a busy day If you could give clear instructions to pay before pickup would be good Overal, excellent car, excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Rick, thank you for taking the time to share your feedback! We’re glad to hear your vehicle is back to baseline, and that the service, tire change, and pickup experience met your expectations. We appreciate your suggestion about providing clearer payment instructions and will work on making that process smoother. We look forward to serving you again! :) – The Team at Mercedes-Benz of San Juan

Exceptional performance by Professional Consultant

Exceptional performance by Professional Consultant Ricardo Gonzalez. He went above and beyond in customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Roberto, thank you for sharing your experience! Ricardo is thrilled to hear your kind words and is so glad he could provide exceptional service. We appreciate your feedback and look forward to serving you again! :) - The Team at Mercedes-Benz of San Juan

Amazing Service team.

Amazing Service team. Quick and easy. Thank you guys for all your help.. shoutout to Ray , Rick and Juan . You guys are the real MVP

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Amanda, thank you for the kind words! We’re thrilled to hear that Ray, Rick, Juan, and the entire team made your experience quick and easy. We really appreciate you taking the time to recognize their hard work! They really are MVPs! :) - The Team at Mercedes-Benz of San Juan

I've dealt with many salesmen but Joe Trevino tops them

I've dealt with many salesmen but Joe Trevino tops them all. His personality and professionalism is outstanding. From start to finish he didn't miss a beat. I highly recommend going to MB of San Juan for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for sharing your experience! We’re thrilled to hear that Joe provided such outstanding care from start to finish. We appreciate your recommendation and look forward to serving you again in the future! :) - The Team at Mercedes-Benz of San Juan

Ms Priscilla has helped me for past several years and

Ms Priscilla has helped me for past several years and always been very gracious and prompt. She has an outstanding demeanor and often times went out of her way to get my vehicle serviced and return it on time. I highly recommend her. Every time I called for service or repair needs, she not was prompt but also anticipated that I needed a ride back to work and had it ready. Much appreciate her attention to detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Dr. K, thank you so much for taking the time to recognize Priscilla's outstanding service and dedication over the years. We're incredibly fortunate to have her on our team, and we're so glad to hear how much you’ve appreciated her thoughtful support, attention to detail, and commitment to making your service experience smooth. We'll be sure to pass along your kind words—thank you again for your continued trust! :) - The Team at Mercedes-Benz of San Juan

Como siempre Mercedes siempre supera mis expectativas,el

Como siempre Mercedes siempre supera mis expectativas,el trato,el servicio ,la rapidez con la que trabajan y lo bien que lo hacen ,esta vez tengo que mencionar y agradecer a Angel por su ayuda y hacer tan fácil todo el proceso de la reparación de mi carro

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Martha, thank you for your kind words! We're so happy to hear that your experience exceeded expectations, and we'll be sure to pass along your compliments to Angel. We look forward to serving you again in the future! :) - The Team at Mercedes-Benz of San Juan

I recently had my vehicle serviced at the Mercedes-Benz

I recently had my vehicle serviced at the Mercedes-Benz dealership, and I cannot recommend them highly enough! The highlight of my experience was working with Priscilla Flores in the repair department. Priscilla was absolutely amazing! From the moment I walked in, she greeted me with a warm smile and made me feel right at home. She took the time to explain the necessary repairs in detail and answered all my questions with patience and professionalism. Her extensive knowledge and genuine care for her customers made the process smooth and stress-free. The repair work was completed quickly, and my car is running like new. I truly appreciate the exceptional service I received and will definitely return for future maintenance. Thank you, Priscilla, for going above and beyond!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Diana, thank you for sharing your wonderful experience! We're thrilled to hear that Priscilla made you feel welcome and provided such detailed and professional service. We truly appreciate your kind words and recommendation, and we look forward to serving you again in the future. :) - The Team at Mercedes-Benz of San Juan

“Excellent service from the team at San Juan

“Excellent service from the team at San Juan Mercedes-Benz! Angel was extremely helpful, kept us updated throughout the process, and even had a car ready for us when we dropped ours off for servicing. The whole experience was smooth and professional. Highly recommend!”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're delighted to hear that Angel and our team made your service smooth and professional. Your recommendation means a lot to us, and we look forward to serving you again soon. :) - The Team at Mercedes-Benz of San Juan

Mike Santos is my service representative and he makes

Mike Santos is my service representative and he makes sure that my AMG GLS 63 stays in perfect condition! It is 7 years old and still looks and operates like showroom new!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

John, thank you for taking the time to share this friendly feedback for Mike! We appreciate you being part of our family and look forward to seeing you again next time. :) - The Team at Mercedes-Benz of San Juan