Mike Shaw Subaru

I had been working with a couple other dealerships but they kept dropping the ball so I filled out one of those inquiry forms about a specific car I saw on cars.com. A salesman from Mike Shaw Subaru responded quickly and we began a quick back and forth dialogue about the car, even settling on the price of the car all over email. I went to the dealership that night and test-drove it one last time. We negotiated the price for my trade in, completed the paperwork, and I drove away with my new car. Cars.com and truecar.com really helped make the process easy and ensured that I was getting accurate information and a great deal. Mike Shaw Subaru was by far the friendliest and quickest-responding dealer with which I interacted. They are located a little farther away from me than I would have liked (30 minutes) but their sales team and selection of cars really made up for it. I dinged them a star when dealing with the finance guy as he seemed annoyed that I kept asking questions and didn't really answer them until the third or fourth time asked. I would buy from them again and do recommend them to my friends.

Inquired about a used VW. Salesperson Peter Seabrook (sp?) kept going into a glass room a chatting sports with a bunch of other losers, wasting my time, then came out to tell me that they couldn't budge on their asking price. He kept saying "the sales manager said...blah" so I asked to speak to the sale manager. Peter said "No, the sales manager has too many important things to do." Watching football from the looks of it. So Peter refused to pass me along to the management. And then he said "Either you have the money and you want the car, or you don't." I hope Mike Shaw himself reads this review and calls me. I have much more to say. I can't believe the poor customer service skills here. I had the money and bought the car against every fiber of my judgement. The car is for my daughter and that is the only reason I went through with the deal. However, if the car had been for me, I would have passed. Mike Shaw doesn't care about customers buying used cars, especially non-subaru. They all have terrible attitudes. I would advise people to avoid this place. I will never, ever in a million years even glance at their lot again. I recommend Boulder Nissan where the service is outstanding.

I was impressed at how this dealership LISTENED to what I needed! They did a great job at explaining some things to me without trying to steer me into something I didn't want. I not only have a great vehicle, but I have a better understanding of how it all works! Thanks Cliff S. for making me feel like a true VIP!

During my most recent visit I expected to go in for a simple oil change but was informed I had reached a millage that could require a full service check up if I wanted. I decided to go ahead with the full service, but I only had 1 hour. The technician was super nice and told me he would make sure the team got to my car in time to get all the servicing done (I got the impression it normally takes more than an hour). But I was out of there in 45 minutes, super impressed.

This place is horrible. They're obviously creating their own glowing reviews to offset the horrible reviews from actual customers. Check out the google reviews and you'll see the same thing. Even really good dealerships don't have reviews this good. After buying a vehicle, I checked them out on the BBB website and they've had way more complaints than the average dealership of the same size. I have two main complaints. The first is that my salesperson lied and was unaware of how my car worked. I asked why the part-time light came on when the vehicle was in 2-low, and he told me it would always be on in 2-low. After I got it home, I read the owner's manual and the part-time light should NOT be on in 2-low, only in 2-high. A Jeep dealer confirmed this for me when I took it in to have it looked at. And of course, they neglected to point out that some of the interior lights didn't work which we didn't notice since we test drove it during the day. When I mentioned it to the manager later, he had no response. My second issue is with my warranty. The pressure to buy the warranty was obnoxious. I said NO at least 3 times when he said it was completely refundable within 60 days so I finally said yes just to get him to shut up. His horrible tactic worked. Weeks after we bought the car, we had some warranty work done and wouldn't you know the warranty company had no record of our contract. We called the dealership multiple times and when they finally called back they said our contract was with a different warranty company. Shockingly, that company also had no record of our contract. I believe that they don’t send in the checks for the warranties until somebody actually makes a claim, so they can pocket the entire amount for people who never make claims. After numerous polite phone calls to the finance managers (none that were returned) to cancel our warranty, we finally contacted the manager (Dominic) via e-mail and he took care of the cancellation, with no apology what-so-ever for the ordeal his staff put us through. These people are not professionals, they are integrity-lacking jerks. Do not go here!

Visited the dealership after our car broke down (we were visiting from Chicago). We really wanted a Used Subaru Tribeca and they had two in stock. The deal they offered on the one with 36K miles was horrendous and they wouldn't budge, though the interior was in bad shape (looked like it was used to haul lumber). We pointed out (showed them on the Iphone) that there was a comparable model with similar miles a few dealerships away for less (on the same street) and still they wouldn't match our price - stated that the interior was what we should expect from a model with this many miles. We walked out. 2 hours later we drove away in a 2008 Tribeca from Nissan dealer 1/2 mile away, for $2K less and in much better shape (like new), with a bunch of bonuses (2 year maintence, better deal on financing, less money down, etc.) Would never waste my time there again.

I had a bad experience with Shortline Subaru in Aurora whose service/salespersons were rude and were not wiling to look at my car which immediately started running badly after they "fixed" and upgraded the engine control module in my 2006 Subaru. I went to Mike Shaw Subaru dealt with Gunnar on the phone on a Saturday to describe my problem. He immediately was kind, resourceful, provided amazing customer service and even apologized for the bad experience at the other dealership. They completed the upgrade again, and did look at my check engine light issues. He provided me with all case scenarios that could be causing the problem, and the service dept resolved it with the least expensive but accurate solution. I will return to this dealership for future service needs- in spite of the fact that it is farther away from my home.

We had an issue with our new Outback and we called the dealership that we bought it from (Go Subaru in Golden). They could not see us as quickly and their service person talked down to my wife. The Mike Shaw dealership was very responsive and professional, so we will go back there for future service.

My car was ready faster than promised! The repair to my visor was even comped because it was so small. The employees were very friendly also.

I purchased a new car at Mike Shaw Subaru last year, which went very smooth. I was so pleased that I wanted to give them the opportunity to handle all of the service and repairs. I have tried their service department three times now and each time I feel better and better about my decision to use them. Kathy and Gunnar were very good and eager to make sure that I got what I wanted. When there was a small glitch, they remained in contact with me to allow me to make the decisions on how I wanted to proceed. After my experiences I have every confidence in Mike Shaw Subaru.