Reviews
Excellent service !
Excellent service ! Marvin, Malinda and Ben Zoleta are great and awesome ! They are all very helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that Marvin, Malinda, and Ben provided excellent service at Fields Lexus Glenview. We appreciate your support and look forward to serving you again in the future!
Jessie is kind, approachable , job well done can
Jessie is kind, approachable , job well done can explained well whatever questions asked by the customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Abella, thank you for recognizing Jessie's efforts at Fields Lexus Glenview! We're glad to hear that your questions were answered thoroughly and that you had a positive experience.
I was disrespected trying to get help to service my car.
I was disrespected trying to get help to service my car. I couldn't stop crying all day. I decided I would never buy a car there again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Henry, I'm truly sorry to hear about your experience and the distress it caused. This is not how we want our customers to feel, and I would like the opportunity to make things right for you. Please reach out when you're ready so we can address this together. Thank you, Anastasia Stergiou - Service Director - 8475105460
Best car buying experience in 30+ years.
Best car buying experience in 30+ years. Excellent communication and follow through. Felt respected throughout the process. They exceeded expectations. This is truly a team comprised of people with varied backgrounds who work together very well and are unified in a desire to treat customers and each other very well. The level of service and quality of te was similar to dining at a really well run restaurant. Will look forward to buying our next car from Fieds Lexus Glenview. Well worth the extra drive to do business with this team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, we're delighted to hear that your experience with Fields Lexus Glenview was exceptional and worth the drive! Our team is committed to providing top-notch service, and it's wonderful knowing we exceeded your expectations. We look forward to assisting you in the future!
Kevin was a great Service Man.
Kevin was a great Service Man. I love his personality and humor. Lexus is an excellent place to purchase a vehicle. The dealers are kind, honest, and focused on customer satisfaction rather than manipulation. They work to offer you a fair price, and if you find a car online, you can trust that it will be the same one you see in person. Their customer service is exceptional—when you bring your car in for service, you’re treated to complimentary meals, including a full breakfast and a complete lunch. I truly appreciate the people at Lexus and highly recommend it to anyone looking to purchase a car. Make sure your next vehicle is from Lexus!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Annie, thank you for sharing your wonderful experience with Kevin and the team at Fields Lexus Glenview! We're delighted to hear that our customer service and hospitality made such a positive impression. Enjoy every moment with your Lexus!
30,000 mile check up went as advertised.
30,000 mile check up went as advertised. They even helped me set my my new iPhone. I appreciate that they always go the extra mile to be helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your 30,000-mile check-up went smoothly and our team at Fields Lexus Glenview could assist with setting up your new iPhone. Thank you for recognizing our efforts to go the extra mile!
Thank you Jim Dyra in sales for providing such a great
Thank you Jim Dyra in sales for providing such a great experience with my recent new vehicle purchase. Jim is a true professional and was extremely helpful. Also special thanks to product specialist Howard Meron whose patience and tech knowledge were really appreciated. 5 Star dealership and friendly staff, I highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gary, thank you for the glowing review! We're delighted to hear that Jim and Howard provided such a great experience at Fields Lexus Glenview. Your recommendation means a lot to us!
Brought my car in for 30000 mile service and scheduled a
Brought my car in for 30000 mile service and scheduled a loaner. Everything went smoothly with the service and the loaner car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your 30,000-mile service and loaner experience went smoothly at Fields Lexus Glenview. Thank you for choosing us!
Work done in a timely fashion.
Work done in a timely fashion. Car washed and vacuumed. Thanks Marvin and my tech Lawrence. He did a phenomenal job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Marvin and Lawrence provided you with timely service at Fields Lexus Glenview. Thank you for the positive feedback, and we hope your car is running smoothly!
They were supposed to install new brakes actuators, but I
They were supposed to install new brakes actuators, but I guess they did not or installed used ones because they are still noisy. Will never go there. Also they did something to the front wheels because they made noises while turning.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lidia, I'm sorry to hear about the issues with your brakes and wheels. This isn't the experience we aim for, and I'd like to help resolve this situation. Please reach out at your convenience so we can discuss further steps and resolve this promptly. Thank you, Anastasia Stergiou - Service Director - 8475105460