Reviews
Service and sales
Marvin is great to work with. Always come to Fields for my service. Very dependable and fair pricing. Would highly recommend Fields for purchases and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for giving Marvin as well as our dealership such a marvelous rating, Dave! Feel free to call or stop by if there is anything else we can do for you. - Fields Lexus Glenview
Jesse was great, very helpful, professional and customer...
Jesse was great, very helpful, professional and customer oriented. We will return again for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adrien, thank you for taking the time to share! We appreciate your business and are thrilled to hear that Jesse delivered such an outstanding service experience. Drive safely, and we hope to see you back at Fields Lexus Glenview!
Service was fast, honest, and friendly. Very...
Service was fast, honest, and friendly. Very professional. I have another dealership closer to my home, but I prefer This one.9
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient and professional service is our specialty! Thanks for making the trip out to Fields Lexus Glenview--we appreciate it!
Kevin did a fantastic job keeping me informed on the...
Kevin did a fantastic job keeping me informed on the service on my SC 430. Professional and great rapport!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear it! Thank you for giving Kevin such a great shoutout, we will certainly let him know you appreciated all the help. Have a great day! - Fields Lexus Glenview
Courteous efficient and work done in timely manner....
Courteous efficient and work done in timely manner. Loaner car is a real plus for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is terrific to hear that our team delivered such efficient service! Thank you for coming to Fields Lexus Glenview and for taking the time to leave us a great review. We hope to see you again down the road!
Salina was great in finance handling my questions and...
Salina was great in finance handling my questions and concerns with patience and knowledge. Melinda was just as accommodating in service and handled the car issues, along with the technicians, in quicker than noted time. Melinda went out of her way to since my iPhone with my car in no time flat, happily. Thank you to entire team!! You did an exceptional job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to see that our team is going above and beyond to create wonderful experiences for our valued guests. Thanks for supporting Fields Lexus Glenview and congratulations on your new car!
Classy! From Nate Boma finding the car we wanted to...
Classy! From Nate Boma finding the car we wanted to management contracting a win-win deal to finance to Howard’s delivery, it was an outstanding experience. Thanks again, Nate!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear that every step of your experience was so positive, Linda! Your satisfaction means everything to us at Fields Lexus Glenview, and we'll be glad to share with Nate and Howard that their service was to thank. We're so pleased your search led you to our dealership, and we wish you many safe and happy miles in your new ride!
Very good services!!! I am absolutely pleased!!!!
Excellent services were provided on 21 October 2021. A job well done!!!! Fast & professional services. I recommended Fields Lexus to all my friends & family, because they are the best of the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't tell you how much it means that you recommend us to family and friends, Leila! It's fantastic that our swift and professional care had such a positive impact on your service visit. We feel fortunate to have such supportive guests at Fields Lexus Glenview, and we look forward to taking care of you again in the future!
Fields employee is rude and wrong
Bianca was arrogant to the point of rudeness. She insisted I do not have ding/dent coverage although I paid for it when I purchased the car new in 2019. No one explained what was done. I don’t know what two of the parts are or what temp the antifreeze level is good for. Would like to talk to mechanic—not person filling out paperwork.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy - I am disappointed to see that our team fell short of expectations when communicating the status of your vehicle. If you are open to it, I would be happy to step in and see what I can do to improve your experience with us. Thank you for your feedback, Anthony Thommes - Service Director - 847-510-5450
They used to be way better!
I’m just disappointed how bad of a job they do now since new owner. I’ve loved going to Bredemann and this is closest dealer, but I’ve noticed how their service has changed and I’m ready to find a different place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Nerma - I am disappointed to hear that you haven't been satisfied with our services as this is never the experience we hope for our customers. I would appreciate the opportunity to learn more about the issues you've been having so that we can provide a five-star experience in the future. I would like to learn more about the issues you've been having so we can improve. Please give me a call when you have a chance. Thank you, Anthony Thommes - Service Director - 847-510-5450