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Fields Lexus Glenview

(2,919 reviews)
Visit Fields Lexus Glenview
Sales hours: 9:00am to 6:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–6:00pm
Tuesday 9:00am–8:00pm 6:00am–6:00pm
Wednesday 9:00am–8:00pm 6:00am–6:00pm
Thursday 9:00am–8:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 400-1567 (847) 400-1567
Used (847) 790-7339 (847) 790-7339
Service (847) 892-4178 (847) 892-4178

Reviews

(2,919 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Lexus Glenview from DealerRater.

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Been with Lexus since 2002 MALINDA is the best always...

Been with Lexus since 2002 MALINDA is the best always takes great care of me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your business and are happy to have your confidence in our work here at Fields Lexus Glenview! Thanks for this awesome review.

Great experience working with both David in Sales and...

Great experience working with both David in Sales and Howard in technology. Both very professional, thorough and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that David and Howard went the extra mile to make sure your experience at Fields Lexus Glenview was a positive one! Our entire team is grateful that you've left us this supportive review, and we look forward to our next opportunity to provide you with friendly care again!

Great service, I had an unexpected situation and needed...

Great service, I had an unexpected situation and needed service right away. They took me right in and had their team diagnose and repair asap. Couldn’t have been more pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Fields Lexus Glenview team. Drive safely, and we hope to see you back!

Efficient and courteous staff. Service done within the...

Efficient and courteous staff. Service done within the time frame given. All services needed were thoroughly explained

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

All of us at Fields Lexus Glenview greatly appreciate your five stars. Thank you for being a great customer and we hope to see you again next time!

Our car had not had a complete service in quite some time...

Our car had not had a complete service in quite some time and the technician quickly found some things in need of repair, told our service consultant and the information was quickly passed on to us for an OK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're pleased that the Fields Lexus Glenview team took great care of you! We appreciate your confidence in our work here. See you next time.

I purchased 2022 RX 350L in November. Keith Tennyson was...

I purchased 2022 RX 350L in November. Keith Tennyson was the sales rep I worked with and he was excellent. He was knowledgeable about the car and easy to work with. I would work with him again in the future. Howard Meron was also extremely helpful when he taught us various features of the car we purchased. We never worked worked with a dealer that had technology department like this one. Howard even came out to my home to setup the garage opener.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your business and are happy to hear that you had such a seamless purchase experience working with Keith, Howard, and the Fields Lexus Glenview team. Drive safely in your new 2022 Lexus RX 350L, and we hope to see you back again down the road!

A couple days after Mike Kim assisted us purchasing our...

A couple days after Mike Kim assisted us purchasing our Certified NX300, he called to see how we were getting along. As we were having difficulty linking to our garage door opener to the NX, Mike had Howard Meron call us. A few days later Howard showed up at our house and after almost an hour he was able to fix our issue. During that visit, Howard showed us a few things about our NX we didn’t know yet. This past week we took advantage of Howard’s offer for an hour tutorial on our NX. He showed us so much we had not been able to figure out on our own. A simple example was Apple Play, Howard’s explanation was so simple and straightforward that I felt embarrassed that I couldn’t figure it out after reading the manual. We will be scheduling a 2nd appointment with Howard in a couple weeks to take advantage of the wonderful service Howard is providing. We are very appreciative of Howard’s dedication to help owners with the significant amount of technology Lexus vehicles offer and we are appreciative that Fields provides this service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and for taking the time to reflect on your recent purchase! It makes our day to hear that Mike and Howard were assets at every phase of the buying process, including after - and we'll be here if you need any further assistance down the road! Drive safely in your new-to-you Lexus NX 300, from the whole Fields Lexus Glenview team!

Like my service agent. The best. Very helpful

Always a pleasure to have my car serviced at Fields. Especially when I deal with Jeff - always explains things in detail. Very courteous and accommodating. Never disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patricia, let us assure you that the pleasure is all ours! Jeff and the team are always happy to provide detailed information during your service visits, and it's great to hear how much our expertise means to you. Thank you for your business with Fields Lexus Glenview, and drive safely until we see you next!

Rolled our 2017 RX350 lease into a 2022 RX350 lease. The...

Rolled our 2017 RX350 lease into a 2022 RX350 lease. The process was easy, very efficiently handled by David Qian and Arlind Peci, and painless. Howard then gave us our first lesson on the new car and was very clear and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy that our team helped you score your 2022 Lexus RX350! It's great that our team made the process seamless and efficient. Thanks for shouting out David, Arlind, Howard. --The Fields Lexus Glenview team

Always good. Super excellent most service and I like...

Always good. Super excellent most service and I like waiting room was very clean. Any way very kind and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're honored that you rely on the Fields Lexus Glenview team for excellent service and comfortable accommodations. It's our pleasure to take such exceptional care of you and assist with your automotive needs, and we hope we'll see you again down the road!